Offering support via private message/reviewing logs

This is in my opinion as I'm not a Webroot Employee and also not to offend you. I would not ask anyone to look at there scan logs because of Privacy as there are some personal information in the logs. I have been helping https:///t5/user/viewprofilepage/user-id/212 the V.P. of Development for 5 years at Wilders Security Forums and never asked anyone for there Scan Logs because of Privacy as I always found it was not my place to ask them as I can read scan logs also. I think it's best just to give users guidance on things that we can help them with because in most cases it should be handled by Webroot Staff and or the Support System. I will just post JimM suggestions for the need of support. https:///t5/Community-Guidelines-please-read/Looking-for-Support/m-p/10124#M14 and https:///t5/Community-Guidelines-please-read/Experiencing-a-Webroot-Issue-Start-here/td-p/17460
 
And I'm sure someone from the Webroot Staff will give you there official comments,
 
Best Regards,
 
TH

I am with TH on this one. If I put myself in the shoes of a new member here that needs help, I would probably be reluctant to have a non-Webroot employee to review my scan logs, especially if I were new here and did not know anybody.