New EULA?

Hi AdventureCity
 
Welcome to the Community Forums.
 
I am afraid that there is currenlty no information on the changes and that you will need to read the agreement if you want to find out.
 
Regards, Baldrick

I would like to read the agreement. However, When I click the link that is supposed to let me view it, nothing happens.

@ wrote:
I would like to read the agreement. However, When I click the link that is supposed to let me view it, nothing happens.

FWIW
http://eula.webrootanywhere.com/eulawsa.html
https://www.wilderssecurity.com/threads/webroot-secureanywhere-discussion-update-thread.364655/page-132#post-2698354

And this is the new one? Any specifics on how it differs from the old? What happens if we refuse to agree? Do we get a (pro-rated) refund on the remainder of our subscription?

@ wrote:
And this is the new one? Any specifics on how it differs from the old? What happens if we refuse to agree? Do we get a (pro-rated) refund on the remainder of our subscription?

IDK 😉

Hi dimdem
 
I would suggest that to get the answer to your question you best Open a Support Ticket and make the enquiry formal.
 
As this is a policy 'thing' it is something that we volunteers are unable to advise on with any certainty.
 
Perhaps @ or @ might be able to assist with...as an alternative approach?
 
Regards, Baldrick

Hey dimdem, 
 
Thanks for joining the Webroot Community. We're happy you're here! 
 
Like any cloud provider, Webroot updates its EULA from time to time to make sure we’re giving you accurate disclosures as a customer, and to keep pace with dynamic legal and business changes.
 
The following is a short summary of some of the substantive changes made to our previous EULA:

• (1) we added a dispute resolution clause for any disputes under the EULA, which includes an arbitration provision with a way for you to opt-out, and a class action waiver;
• (2) we added that we can contact you via in-product messaging;
• (3) we clarified that we cannot use your personal data, except as described in the EULA and our Privacy Policy (available at https://www.webroot.com/us/en/legal/privacy); 
• (4) we made other clarifying and grammatical changes

Please contact Customer Support if you have any further questions on the EULA. 
 
Thanks.
 

Thanks.But shouldn't the terms change when people resubscribe, so that they can decide not to renew if they don't accept them? It feels a little like the choice you're giving people is to accept the new terms or uninstall the product and eat the remainder of their subscriptions. And for the pop-up not to let me see the new EULA didn't instill confidence. 

WEBROOT MAY MODIFY THIS AGREEMENT FOLLOWING NOTICE TO YOU, WHICH NOTICE MAY BE PROVIDED VIA IN-PRODUCT MESSAGING, THE SOFTWARE, OR THE WEBROOT PORTAL. BY AGREEING TO THE MODIFIED AGREEMENT OR USING THE SECUREANYWHERE SOLUTION AFTER RECEIVING NOTICE THAT THE AGREEMENT HAS BEEN MODIFIED, YOU AGREE TO THE TERMS OF THE MODIFIED AGREEMENT.
http://eula.webrootanywhere.com/eulawsa.html

And if you don't agree? This just isn't how it works. If you sell a month to month service you can say that starting next month the terms change, but if you sell a subscription for a year then you can't change the terms after 6 months and tell the customer that half of their money is wasted if they don't agree. I mean, it's not like they'd let me change the terms of our contract at this point. I'm going to accept, to get rid of the pop-up, but I'm not likely to be a repeat customer. 

Ha! Even the ACCEPT button doesn't work.

@ wrote:
Ha! Even the ACCEPT button doesn't work.

From one of the Webroot Staff:
 
"The issue of not being able to select any of the buttons has been passed up, shutting down Webroot in the sys tray or rebooting the machine has fixed the issue in most instances. They can also open a ticket with support if that doesn't fix the issue." 

@ wrote:
This just isn't how it works ... if you sell a subscription for a year then you can't change the terms after 6 months ... 

 
As far as I know, this is how it works with subscriptions for all internet products, whether it be an AV, an app etc.
 
You may not agree with this (I may or may not agree with it), you may point out that it is is not morally fair but if I am correct in what I say above, changing your AV provider will not resolve your problem.

@ Many thanks for those further details, and advice 😃

@ Can we get the new EULA Copyright date corrected please? Picky people: https://www.wilderssecurity.com/threads/webroot-secureanywhere-discussion-update-thread.364655/page-135#post-2708716
 
http://eula.webrootanywhere.com/eulawsa.html
 
© Copyright 2004 - 2016 Webroot Inc.

Perhaps EULA is not "new".  Perhaps, Webroot simply periodically re-presents EULA.
Presuming copyright date would reflect 2017 if new, amended content were added in 2017. 
IDK
Thanks

Well, it's as good as 2017, as the Privacy Side of their agreement became "Effective...January 30, 2017".
 
Having first been alerted to this by @ in a previous thread, I brought this up in a new thread here and here. Whilst @ at the time provided some reassuring noises, sadly none of these addressed the plain and simple words of the legal agreement (see my two above linked posts in bold italic) which are there for all of us to read, and which I still find, frankly, disturbing. As both @ (here) and @ (here) put it at the time, we need an "explanation from the top". So far this has unfortunately not been forthcoming (the top, of course, has in the last few days become new blood)
 
To be honest, I do feel some sympathy with a poster's comments on a recent Internet thread here and here even if, granted, the word "sell" goes further than the actual wording in this Privacy Agreement.
 
I hadn't, and haven't yet properly, followed up on this matter as I realise that doing so will require considerable energy and investment of time, more than just presenting my one-off opinion, so to speak, in a single post. But suffice it to say that, for me at least, the problem has not just gone away 😞.

The product team is aware and the copyright update will be happening very soon.

This is the prime reason for this EULA update.
 
"(1) we added a dispute resolution clause for any disputes under the EULA, which includes an arbitration provision with a way for you to opt-out, and a class action waiver"
 
If your lack of faith that your product will actually be able to do what you claim it will do to the point of basically nutralizing your liability of any and all failure claims that failures of Webroot that could cause irreparable harm or total distruction of any users security. So how is it that we should trust anything about this product?
 
You demand that we sign off any disput leveage by insisting that we as individuals must stand against you, a hugely resourced corporation, in some small claims court or hand picked arbitration panel. Binding arbitration serves only the Corporate defendant. Whatever the panel decides is the bottom line. Small claims courts have a cap to what damage amounts can be filed. Even if everything about our lives have become financially destroyed to a point of losing everything.
 
To me this is a veiled admission that relying on you to protect us in this realm of growing volatility has become virtually impossible.
 
It's what we are paying you for! Right?
 
That this follows so closely on the heals of the members of the public learning about the hack of Equifax. Afterall this is the same thing they tossed out there for anyone that might believe that Equifax should stand up and do everything in their power to guard against their failures of our, the customers, total information release. And just like Equifax you've slipped this in as a normal type of update.
 
It's far more about protecting YOU then US!
 
Peace of mind with Webroot? How?
 
If the cyber world has become that much of a risk you should simply come out and say so. Close your doors. Find new jobs.
 
I understand completely that the risks of doing anything online with an sense of security has become all but a conplete joke. To many serious villians out here.
 
So now it will time to search and investigate how other companies plan to deal with the online mess. It will not now, and possibly never again, be safe out here for anyone.
 
Sadly.

I saw we all just go back to the way things were before the Internet. Lesson learned.;)
I mean, come on! Is free porn really worth all this hassle?

BD

 
 
Welcome to the corporate liabilty lawyer game.
 
This notice is to tell you that no matter what happens you will be limited in terms of retribution amounts by whatever the arbitration panel they chose sets as reasonable or the limitations of a small claims courts maximum dollar amounts.