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A
Fresh Face
  • Ania
  • Fresh Face
  • 2 replies

Hello,

I’ve got a question. I started my PC and this message poped up. Is it something I should worry about? I tried to remove a potential threat but it was impossible. It got stuck. I restarted my PC, scanned again and there was no such message anymore. I checked the console and it was fine. Could someone explain it? Is it false or sth?

Thank you in advance

 

 

Best answer by ProTruckDriver

Hello @Ania Welcome to the Community Forum.

I would recommend sending in a Support Ticket. When sending in a Support Ticket a Webroot Log is automatically sent, or call Support.

Webroot Support:

Support: https://www.webroot.com/us/en/about/contact-us

 

Business Support: https://www.webroot.com/us/en/business/support/contact

 

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

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    ProTruckDriver
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    5 replies

    ProTruckDriver
    Moderator

    Hello @Ania Welcome to the Community Forum.

    I would recommend sending in a Support Ticket. When sending in a Support Ticket a Webroot Log is automatically sent, or call Support.

    Webroot Support:

    Support: https://www.webroot.com/us/en/about/contact-us

     

    Business Support: https://www.webroot.com/us/en/business/support/contact

     

    Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
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    TylerM
    Administrator
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    • TylerM
    • Sr. Security Analyst & Community Manager
    • 1271 replies
    • December 1, 2023

    @Ania That message is for when you upload a file for submission. Sometimes it can fail. If you didn’t submit for a file or suspect there may be an issue thanProTruckDrive is correct to contact support.

     

     

    You can right click the Webroot icon and save scan log and as long as it removed the threat and you are not experiencing issues, you should be fine. 

     

    Let us know how it goes if you contact support. 

    ProTruckDriver
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    A
    Fresh Face
    • Ania
    • Author
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    • 2 replies
    • December 1, 2023

    Thank you for your  quick response :)

    ProTruckDriver
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    marsh48
    New Member
    • marsh48
    • New Member
    • 3 replies
    • December 13, 2023

    So, it’s safe to ignore this issue status, right?

    marsh
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    • TripleHelix
    • Moderator
    • 9043 replies
    • December 13, 2023
    marsh48 wrote:

    So, it’s safe to ignore this issue status, right?

    The above is for Business users not Consumers, maybe you can tell us something about yourself like are you a Business Endpoint user or a Consumer user?

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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