Skip to main content
Customer Support Customer Support
Solved

Threat removal

A
Fresh Face
  • Ania
  • Fresh Face
  • 2 replies

Hello,

I’ve got a question. I started my PC and this message poped up. Is it something I should worry about? I tried to remove a potential threat but it was impossible. It got stuck. I restarted my PC, scanned again and there was no such message anymore. I checked the console and it was fine. Could someone explain it? Is it false or sth?

Thank you in advance

 

 

Best answer by ProTruckDriver

Hello @Ania Welcome to the Community Forum.

I would recommend sending in a Support Ticket. When sending in a Support Ticket a Webroot Log is automatically sent, or call Support.

Webroot Support:

Support: https://www.webroot.com/us/en/about/contact-us

 

Business Support: https://www.webroot.com/us/en/business/support/contact

 

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

View original
    Jasper_The_Rasper
    Ssherjj
    J
    9 people like this
    • Jasper_The_Rasper
      Jasper_The_Rasper
    • Ssherjj
      Ssherjj
    • J
      jhartnerd123
    • jpasternak
      jpasternak
    • TripleHelix
      TripleHelix
    • I
      illumination
    • J
      JP_
    • P
      Parham
    • ELn752Q
      ELn752Q
    Did this help you find an answer to your question?

    5 replies

    ProTruckDriver
    Moderator

    Hello @Ania Welcome to the Community Forum.

    I would recommend sending in a Support Ticket. When sending in a Support Ticket a Webroot Log is automatically sent, or call Support.

    Webroot Support:

    Support: https://www.webroot.com/us/en/about/contact-us

     

    Business Support: https://www.webroot.com/us/en/business/support/contact

     

    Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Jasper_The_Rasper
    TripleHelix
    2 people like this
    • Jasper_The_Rasper
      Jasper_The_Rasper
    • TripleHelix
      TripleHelix
    TylerM
    Administrator
    Forum|alt.badge.img+25
    • TylerM
    • Sr. Security Analyst & Community Manager
    • 1273 replies
    • December 1, 2023

    @Ania That message is for when you upload a file for submission. Sometimes it can fail. If you didn’t submit for a file or suspect there may be an issue thanProTruckDrive is correct to contact support.

     

     

    You can right click the Webroot icon and save scan log and as long as it removed the threat and you are not experiencing issues, you should be fine. 

     

    Let us know how it goes if you contact support. 

    ProTruckDriver
    Jasper_The_Rasper
    TripleHelix
    3 people like this
    • ProTruckDriver
      ProTruckDriver
    • Jasper_The_Rasper
      Jasper_The_Rasper
    • TripleHelix
      TripleHelix
    A
    Fresh Face
    • Ania
    • Author
    • Fresh Face
    • 2 replies
    • December 1, 2023

    Thank you for your  quick response :)

    ProTruckDriver
    TripleHelix
    2 people like this
    • ProTruckDriver
      ProTruckDriver
    • TripleHelix
      TripleHelix
    marsh48
    New Member
    • marsh48
    • New Member
    • 3 replies
    • December 13, 2023

    So, it’s safe to ignore this issue status, right?

    marsh
    ProTruckDriver
    TripleHelix
    2 people like this
    • ProTruckDriver
      ProTruckDriver
    • TripleHelix
      TripleHelix
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • 9096 replies
    • December 13, 2023
    marsh48 wrote:

    So, it’s safe to ignore this issue status, right?

    The above is for Business users not Consumers, maybe you can tell us something about yourself like are you a Business Endpoint user or a Consumer user?

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    ProTruckDriver
    Jasper_The_Rasper
    TripleHelix
    3 people like this
    • ProTruckDriver
      ProTruckDriver
    • Jasper_The_Rasper
      Jasper_The_Rasper
    • TripleHelix
      TripleHelix

    Reply


    Terms & Conditions