Threat removal

  • 1 December 2023
  • 5 replies

Userlevel 1


I’ve got a question. I started my PC and this message poped up. Is it something I should worry about? I tried to remove a potential threat but it was impossible. It got stuck. I restarted my PC, scanned again and there was no such message anymore. I checked the console and it was fine. Could someone explain it? Is it false or sth?

Thank you in advance




Best answer by ProTruckDriver 1 December 2023, 16:00

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5 replies

Userlevel 7

Hello @Ania Welcome to the Community Forum.

I would recommend sending in a Support Ticket. When sending in a Support Ticket a Webroot Log is automatically sent, or call Support.

Webroot Support:



Business Support:


Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

Userlevel 7
Badge +25

@Ania That message is for when you upload a file for submission. Sometimes it can fail. If you didn’t submit for a file or suspect there may be an issue thanProTruckDrive is correct to contact support.



You can right click the Webroot icon and save scan log and as long as it removed the threat and you are not experiencing issues, you should be fine. 


Let us know how it goes if you contact support. 

Userlevel 1

Thank you for your  quick response :)

So, it’s safe to ignore this issue status, right?

Userlevel 7
Badge +63

So, it’s safe to ignore this issue status, right?

The above is for Business users not Consumers, maybe you can tell us something about yourself like are you a Business Endpoint user or a Consumer user?