Sorry I have been missing for a while, but I have not been in a very good mood about both Webroot or Carbonite lately. Carbonite has been telling me that my account has been disabled every single day. I have followed all the instructions from the documentation on how to work around this issue, which is basically turning off the No IP tracking feature on EVERY WiFi connection I use and on Ethernet connections as well, and then reinstalling Carbonite each time the disabled message appears. After having done that more than 2 dozen times over many weeks, and it still will not finish a backup, I finally got a customer service call and chatted with the technical team to be told “They are working on the problem.” But I’m still getting emails telling me my backup is out of date. No, really? Sigh!.
As for Webroot WSA, every time I reboot I get multiple warnings about potential security issues on system files, mostly .plist files. EVERY TIME! The number changes, but I have received as many as 79 alerts in one restart. (On an Intel MBP). On my M2 MBP, I am being told about “infected files” that are legit system files quite often. That is not only annoying, but the last message told me I had an infected system update dmg file and seems to have disappeared rather than be put it in quarantine. (It was a legit system file.) This issue was reported 5 years ago by someone with no solution posted. Tech support asked me to send them the file, after I told them it was missing and not put into quarantine (may have been removed by the system) so there is nothing they can do. My bad I guess, but not helpful at all. I have disabled it on one machine because I’m tired of all the false positives. Seriously, Webroot technical should know what a legit system file is a I would think.
OK, I have a bad attitude right now, hopefully understandable, but the software I have been paying for, using, and recommending to clients for many years seems to be falling apart, and customer service has become awful, and no fixes are forthcoming in any timely fashion. And as I said sometime ago, Mac software seems to be a forgotten beast at this company now.
Sadly, I’m no longer recommending either products to clients right now. So I have been staying away because I currently do not feel like I should be contributing. When this all gets solved, I’ll start chatting away again. But to be honest, this issue with Carbonite has been going on for many months now with no resolution, so I’m not holding my breath. (FYI: I suggested a different way to identify a client machine other than using a MAC address, which is what they do now, and what Apple changes, among other tricks, to fight IP tracking, but I guess the advice of an (ex) Apple system engineer is not relevant. Sigh again. )
cheers to all.