Trojan on system after having webroot technician fix download problem on apple IMac Wondering if the Trojan has embedded itself in Webroot files?

Hello @Messer 

Where did you get support from? The reason I ask there are some fake Webroot Support sitesout there so you have to be careful.

This is the correct Support: Submit a Support Ticket and they will help you sort it out.

https://www.webroot.com/us/en/support/contact

Thanks,

Yea I went to their site and submitted a ticket.  I got a reply and then later called the number that was sent to me.  A tech named Anthony said he needed to come into my computer and take out some old files because I was having trouble getting a version of Apple OX to let the webroot software install on my iMac.   It all seemed legit to me.  It was their email reply to my ticket.

Oh i did a new ticket and the last conversation came up that we had so it must be their legit support site.

@Messer ,

Any update on how it went with support?

Yea they got a technician on it the very next day.  He was able to get it cleaned up around the webroot software.

Is your Trojan  OPTICALUPDATER? I am having a similar problem- Webroot detected the threat but can’t remove it then repeats the scan over again, and again, and again.

Hello @dmartin336 

PleaseSubmit a Support Ticket and they will help you sort it out.

https://www.webroot.com/us/en/support/contact

Thanks,