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User Added Files

  • 6 December 2020
  • 1 reply
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Just loaded MacOS Big Sur on my MacBook pro. Webroot picked up 2 files they said  were “user added” threats.

I don’t remember loading anything besides the new OS, but I might have unintentionally clicked on some malware.  

The 2 files are: /usr/libexec/runningboardd  and /usr/libexec/mdmclient.

Anyone know if I can remove these files without creating another problem?

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Best answer by TripleHelix 6 December 2020, 23:25

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Userlevel 7
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Hello @Fantastic13 

 

It’s best to Submit a Support Ticket and the Threat Team will look into it for you and let you know what they come up with.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,