I’ve just renewed my Webroot sub but I cant tell if my mobile and my wife’s are protected. They seem to be working as usual, but but but.
When I go to myaccount/security, I can see that my laptop is protected, but nothing else. At the bottom of the page it states, “*Mobile and Chromebook devices aren't displayed for the moment.” That moment has actually lasted months.
Any idea who/how to get it working?
Alasdair
Best answer by TripleHelix
Hello
Yes Mobile devices will not show on the online account anymore for what ever reason and if it’s working well then your good to go! I had issue with the newest Mobile app update and see here as to what I did to fix it:
From the Google Play store: https://play.google.com/store/apps/details?id=com.webroot.wms
Go to your online Webroot account https://identity.webrootanywhere.com/v1/Account/login
Look here and I just checked and it found my device via Google Find My Device right at where I am.
Click on picture to see full size.
Thanks,
+63Hello
Yes Mobile devices will not show on the online account anymore for what ever reason and if it’s working well then your good to go! I had issue with the newest Mobile app update and see here as to what I did to fix it:
From the Google Play store: https://play.google.com/store/apps/details?id=com.webroot.wms
Go to your online Webroot account https://identity.webrootanywhere.com/v1/Account/login
Look here and I just checked and it found my device via Google Find My Device right at where I am.
Click on picture to see full size.
Thanks,
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