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Problem with Android phone and WRcomplete

F
New Member
  • FG
  • New Member
I purchased webroot secureanywhere complete.  I downloaded the Webroot SecureAnywhere Mobile Complete app for my android.  I have entered my email address, password and keycode associated with my laptop subscription.  I continually receive an error that says this "Your user credentials are not associated with this SecureAnywhere Complete keycode.  Make sure you've created this user on my.webrootanywhere.com and try again."  The keycode I entered IS associated with the email address and password i entered.  The keycode i entered is the exact keycode shown in my "manage keycodes" section of my online account.  Why isn't it recognizing it?
 
Droid Bionic 3.2

Best answer by MikeR

Hey FG,
 
First, I want to welcome you to our Community. :D
 
Now I want to help you associate your SecureAnywhere Complete keycode with your Online Account. Can you Private Message me your SecureAnywhere Complete keycode please?
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    MikeR
    • MikeR
    • Retired Webrooter
    • 1455 replies
    • Answer
    • April 23, 2012
    Hey FG,
     
    First, I want to welcome you to our Community. :D
     
    Now I want to help you associate your SecureAnywhere Complete keycode with your Online Account. Can you Private Message me your SecureAnywhere Complete keycode please?
    Mike R Social Media Manager
    MikeR
    • MikeR
    • Retired Webrooter
    • 1455 replies
    • April 29, 2012
    Hey FG,
     
    I just wanted to follow up with you. I had associated your keycode with your Online Account and was wondering if your problem had been resolved!
     
    Please let me know if there is anything else I can do for you 😃
    Mike R Social Media Manager
    M
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