I want to login to my webroot account from the Internet select my mobile phone so as to send it commands because it is lost. However, the login sends me to a list of consoles and there are not any menu items to reach to mobile phone commands. Furthermore, my mobile phone is not listed even though I set it up using the same keycode.
How can I fix this problem so I can access the standard Webroot SecureAnywhere screen?
Best answer by TripleHelix
Hello
Mobiles have been removed from the online console for a couple of years now but from the online console you can use Google Find my Device to find it. This info is outdated: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm#UsingMobile%20Security/AddingMobileDevices.htm
In my case with my Phone from the Webroot Online Console! Webroot Identity Portal
Doing this below you should get a message with sound on the mobile device!
HTH,
+63Hello
Mobiles have been removed from the online console for a couple of years now but from the online console you can use Google Find my Device to find it. This info is outdated: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm#UsingMobile%20Security/AddingMobileDevices.htm
In my case with my Phone from the Webroot Online Console! Webroot Identity Portal
Doing this below you should get a message with sound on the mobile device!
HTH,
Hello,
I now understand that the options for locating a lost Android phone or for sending the phone other commands using Webroot are no longer available, but I can use Google features to this. In my case I discovered I could locate my Samsung phone using a Samsung online feature.
Thank you for your help,
+63Hello,
I now understand that the options for locating a lost Android phone or for sending the phone other commands using Webroot are no longer available, but I can use Google features to this. In my case I discovered I could locate my Samsung phone using a Samsung online feature.
Thank you for your help,
Great to hear and thanks for the reply!
Cheers,
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
