Skip to main content
To Customer Support To Customer Support

Webroot Mobile Security for Android

Support for our Android mobile apps.

  • 943 Topics
  • 5,029 Replies
943 Topics
D
New Voice
dart451New Voice
asked in Webroot Mobile Security for Android
locating device?

Hello, I am new to the board and I just downloaded Webroot on my Kindle Fire which seems to work quite well.  However, when I try to locate my Kindle, (just checking the app out), via my home computer, it never gives me a Google map!  I can lock it, and make it scream but I can't seem to get the locate to work.  Obviously, the Kindle Fire only has a W-Fi connection and, I live in a remote area...could that be the reason I can't locate the kindle?  Thanks to all!

8816
S
Fresh Face
11 years ago
W
Fresh Face
wolfFresh Face
asked in Webroot Mobile Security for Android
help

how I can delete my free account webroot

5911
pegas
Gold VIP
11 years ago
P
PapaAndy
asked in Webroot Mobile Security for Android
Locked Android screen requires forgotten four digit code

Unexpectedly and out of the blue late at night my Galaxy S-II Webroot Mobile Secure Anywhere app asked if I wanted to go ahead and designate my four digit code thus locking my "mobile smartphone screen" until I entered said code.   I did that and next morning promtply forgot said code. Is there ANY work around to get RID of this Webroot feature. . or RESET or ?? FIX this please? Thank you Andy in Maine

252
JimM
11 years ago
P
New Member
peromancNew Member
asked in Webroot Mobile Security for Android
Can not update virus definations

Hello, I downloaded Webroot for my Android tablet and whenever I try to update the definations it fails. Here are the specs on my tablet: Name: Coby-Kyros Mod#: MID1125 Android Ver: 2.3.3 Kernel: 2.6.35.7 Build#: MID1125 20110906 Any suggestions are welcome, I use Webroot on my PC's and would like to step up to the full version for all of my tablets.

193
pegas
Gold VIP
11 years ago
JimM
JimMRetired Webrooter
published in Webroot Mobile Security for Android
Battery Usage on AndroidKnowledge Base

[h2]Question[/h2]I'm seeing massively high battery usage from Webroot on my Android.  Why? [h2]Answer[/h2]If you run a scan immediately after unplugging from a power source, the metrics presented in the Android OS battery usage meter are skewed by virtue of the fact that it starts tabulating battery usage immediately following the disconnection from the power source. Likewise, readings may be similarly skewed if you have just installed Webroot for the first time, ran the first scan, and then checked consumption in Webroot's own App Inspector.  Most battery monitors work like how gas mileage on a car is calculated for a single trip.  Immediately when you turn on the car, it shows you 0.0 MPG, and as you start to drive, that number increases.  Not having enough data to go off of, the results are skewed until enough data is available for the reading to be statistically valid.  Try leaving your Android on for a while and checking back in again later.  You will

540
JimM
11 years ago
X
xomgitzryan
asked in Webroot Mobile Security for Android
Factory Reset Phone, Subscription now does not work.

I recently just reset my phone thinking that it would make a bug go away. I have a Samsung Galaxy SIII, and I bought the premier version during black Friday for $1.07. After reinstalling Webroot, I have the free version, and I am unable to reupdate my app to the permier version. Can someone help me?

543
ProTruckDriver
Moderator
11 years ago
J
Fresh Face
jeff32Fresh Face
asked in Webroot Mobile Security for Android
Force license check

I recently renewed the Anywhere Complete license and tried to enter the new code on my wife's phone. Got to General Settings>Support options>Force license check, and when the check button is clicked, there is nothing.  How do I then enter the new code?  Thanks.

7710
J
Fresh Face
11 years ago
A
Fresh Face
admoserFresh Face
asked in Webroot Mobile Security for Android
Phone says "no sim card" even though I haven't taken it out

This problem has happened several times in the last couple of days where I take my phone out and it says "No SIM card". I turned off SIM card lock protection but that didn't help. A simple restart of my phone is all it takes to get the SIM card recognized again. Webroot must be doing something else in the background as part of it's lockdown of the SIM card that it causing this problem. Anyone else have something similar? And suggestions on how to fix it without restarting? It's a bit annoying, so if there is no fix, I'll just have to uninstall Webroot entirely. Thanks for the help!

4747
JimM
11 years ago
J
Fresh Face
jatkin1Fresh Face
asked in Webroot Mobile Security for Android
e mail password mis match

I am getting an e mail / password mismatch when trying to install the complete mobile on a tablet. I recall when I installed it on my phone ;you needed to fix "something".  I have tried resetting my webroot password.   Please help so I can get my mobile and desktop id's all synced up.

1394
MikeR
11 years ago
S
New Member
StephenLeggNew Member
asked in Webroot Mobile Security for Android
Remove Webroot icon from upper left corner

Hi Webroot Community, I think the product is great or at least the scanning files app that I've used (haven't had to use the wipe remote feature thankfully) but I have enough going on in my Android header that I'd like to get rid of the green "W" icon in the upper left corner but still have the app running in the background.  Is that possible?  Thanks, Legger

1748
R
11 years ago
C
Fresh Face
cgarrodFresh Face
asked in Webroot Mobile Security for Android
How to get rid of security/pass code after uninstalling. (ANDROID)

Hi,  I recently insalled Webroot Security & Antivirus for my Android phone. I like the app alot but I sadly had to uninstall the program due to lack of space in my phone. I logged into webroot as well and removed the device from where I'd registered it.  My problem is whenever I turn on my phone the screen lock thing still comes up (where it wants my security/pass number).   I do not know how to get rid of the screen. I can get into my phone and everything but I just don't want the security screen to keep coming up every time even though  I've uninstalled the app. I can't find any thing about this through my searches or in the options in my phone.  Please help.

4710
MikeR
11 years ago
C
Fresh Face
cire702Fresh Face
asked in Webroot Mobile Security for Android
Locked out of my Motorola Razr

I recently reloaded Webroot SecureAnywhere after resetting my Motorola Razr.  After resetting my account and answering the security questions I decided to "locate" my phone to see how it works.  The map came up on the Webroot website, it showed me where my phone was and I was happy.  The next time i picked up my phone it is locked.  The "Lock Screen" comes on for a half a second then the screen/phone shuts off again.  I was careful not to select any other option, including "Lock" but "locate my device" but somehow the phone is locked.         How do I unlock it?  All looks well when I relog into My Webroot.  The log shows I located the phone some minutes ago but does not indicate it is locked.  Nor do I see any indication that indicates that the phone is locked or how to locked it.   After continuing to play with the phone the lock screen comes on for a 1/2 second then the phone shuts down.  Sometimes then next screen unlock screen comes on for t

473
cohbraz
Community Leader
11 years ago
K
Kp
asked in Webroot Mobile Security for Android
Mobile device blocked

Please help me. My mobile device Samsung Galaxy Note II N7100 is locked by Webroot security. I change my chip (from 55 22 99462322 to 55 22 88043550) and the password (edit: removed user's password for security purposes) is unrecognized. How to proceed? Thanks. SERGIO VIANNA PEREIRA.

6641
JimM
11 years ago
H
Fresh Face
Himey1960Fresh Face
asked in Webroot Mobile Security for Android
How do I download webroot for my Polaroid Tablet?

I purchased 4 new Polaroid Tablets for my kids for Christmas. They are Polaroid PMID800 Tablets. I have been trying to purchase Webroot Secure Anywhere Complete for these tablets and 1 other laptop that has McAfee that is expiring this month. I currently have Webroot on my own laptop and love the service. I have spoken with your Sales Dept twice in the past 2 days as I cannot figure out how to download Webroot on the Tablets. They Tablets do not have the Google Playstore on them and when I spoke to sales they said I could download Webroot from that App but we don't have it.I called them back and they said to try downloading the playstore App and then downloading the free Webroot anitvirus. I tried that too but it won't let me download the playstore app because even though the Tablets are powered by Android 4.0 Ice Cream Sandwich they are not on the list of compatible tablets for Google Playstore at this time so I can't download it. Hope you can help, my kids are chomping at the bit to

431
JimM
11 years ago
J
joemiller
asked in Webroot Mobile Security for Android
help. my phones been hacked and cant do harrd reset (moto droid bionic)

my phones been hacked and i tried to hard reset it( hold power and middle of volume rocker at same time) and a boot screen comes up, i think they are using blur.res to hack. help please

284
JimM
11 years ago
E
Fresh Face
ezed_99Fresh Face
asked in Webroot Mobile Security for Android
Lost device protection on Kindle Fire-1

I am using Webroot on the KF-1.   The App works beautifully ,....Except the location does not work and I receive a "google map error"   There is an updated/upgraded version which is availble but I do not know if that will work.   Any help will be appreciated.   Ed

445
MikeR
11 years ago
M
New Voice
mrsqueezyNew Voice
posted in Webroot Mobile Security for Android
Android 4.2 - Multiple Users

Hi Guys,   On upgrading to Android 4.2 and installing a second user.   I had to reinstall webroot on the new account - Fairly straight forward   The icon at the top of the screen on the second account is not green however, it is grey stating that "password protection is disabled" - There does not appear an option to rectify this.   Regards   Rob

347
JimM
11 years ago
J
j4m11k62
asked in Webroot Mobile Security for Android
Preventing access through the Wi-Fi or Bluetooth connection by a device owned by another person.

A few days ago someone accessed my Android phone through either the Wi-Fi or the Bleutooth port and installed an app that threatened to disable all data and Internet services.  I suspect that it was a prank that doesn't actually do anything because there was no effect to the operation of my phone but it was insulting and irritating to have my phone attacked in this way.    I have since installed Webroot Secure Anywhere and I was wondering if it prevents such attacks and does it log any information that would help me to identify the culprit if necessary?

661
Kit
11 years ago
M
Fresh Face
mohdifyFresh Face
asked in Webroot Mobile Security for Android
Activating Mobile App/Deleting User Account

I recently renewed my WRSA Complete subscription and had to reinstall the mobile app onto my phone. During the activation process, I'm prompted to enter my email address, password, and Keycode. I input all of the correct info, but the system tells me that the "Login failed. The email or password you entered is incorrect".   At that moment, I remembered that I was previously directed to make a new user account from the web console to activate the product as a workaround a few months ago. I tried using that user account (again, with the right password/credentials), but the same error came back up. Will I have to make another user account to work around this again, and if so, how do I delete existing "users" from my account? There wasn't a clear way to do this in the "Manage Users" section of the web console.   Any direction on this is greatly appreciated!

418
MikeR
11 years ago
B
Fresh Face
BRB19Fresh Face
asked in Webroot Mobile Security for Android
can't log in on droid 4

Seem to have same problem as everybody else.....try to log in and get login failed message.....email or password incorrect.  New keycode seems to fix the problem...How do I get new keycode?   Thanks.

294
MikeR
11 years ago
M
Fresh Face
maccafcFresh Face
asked in Webroot Mobile Security for Android
Login error

Hi I seem to be having same problem as many others using webroot on android. It says that my email or password is invalid. It isn't as I can easily log into my account on my PC. However not on my mobile or tablet using exactly the same details. Is there a problem - with so many posts on this topic does seem to be Thanks for any helo you can give

314
M
Fresh Face
11 years ago
Chow
Fresh Face
ChowFresh Face
asked in Webroot Mobile Security for Android
Login Error

After reading a couple of threads on this problem I haven't seen a fix except for a Modereator to wave his magic wand and associate my account. Please hurry Im running naked with no protection! :S

224
Chow
Fresh Face
11 years ago
A
Fresh Face
amitvdixitFresh Face
asked in Webroot Mobile Security for Android
Renewed license but not showing on mobile app

Hi I renewed my licence with a new key code on Sunday, which is working fine on my pc. However, my mobile application is showing the licence as expired, even though it supposedly checks for licence updates every 24 hours. The 'force licence check' option is ghosted so I cannot select it. Please advise.

439
MikeR
11 years ago
JimM
JimMRetired Webrooter
published in Webroot Mobile Security for Android
Lost Password or Security CodeKnowledge Base

[h2]Question[/h2]I forgot my password or security code. How can I recover it? [h2]Answer[/h2]You can recover it by clicking on the link below, entering your email address, and answering the security question correctly.   [b][url=https://my.webrootanywhere.com/forgotpassword.aspx]I Forgot my Password or Security Code[/url][/b]

1260
JimM
11 years ago
B
New Member
bigleytlNew Member
asked in Webroot Mobile Security for Android
Scans finish but don't update status

I'm running on Toshiba Thrive updated with Android 4.0x   Scans, both scheduled and manual, run normally and report "finished", but the program fails to updated the status.  Even immediately after a "finished" scan, I still get the warning that the last scan was more than a week ago.   I'm also getting periodic ""Webroot Stopped" messages, probably due to a program timeout when trying to update the status.

201
MikeR
11 years ago

Badges

Show all badges

Join the Conversation

Terms & Conditions