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Phone locked after SIM card change, can't unlock

L
Fresh Face
Hello,
 
I changed the SIM card in my phone, and now it's locked and I can't unlock it even when I changed my password and typed in a new one. I'm on vacation overseas and really need for my phone to work. Is there any way someone could help me if I provide my account info? Thanks!
 
Laura

Best answer by MikeR

Hey laurak,
 
Please refer to this great Knowledge Base Article that should help you with your SIM card issues.
 
https:///t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta-p/5189
 
It explains thoroughly the steps to unlock your phone and how you may need to use your old password due to it saving locally on the device.
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3 replies

MikeR
  • MikeR
  • Retired Webrooter
  • 1455 replies
  • Answer
  • May 31, 2012
Hey laurak,
 
Please refer to this great Knowledge Base Article that should help you with your SIM card issues.
 
https:///t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta-p/5189
 
It explains thoroughly the steps to unlock your phone and how you may need to use your old password due to it saving locally on the device.
Mike R Social Media Manager
Kit
djames
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  • Kit
    Kit
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    djames
L
Fresh Face
  • laurak
  • Author
  • Fresh Face
  • 1 reply
  • May 31, 2012
Thank you Mike! You saved my trip! :D
MikeR
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    MikeR
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  • alveena6
  • Fresh Face
  • 1 reply
  • June 4, 2012
Thanks for sharing this befor gesd this i don't know about this. But now i know well. tHanks again.
 
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