Hello
I just installed webroot on my adroid cell phone. I have a message telling that I my be at risk and to set up a lock screen password. However, it is not accepting the passwords that I choose. I
Hi MsJayr,
Welcome to the Webroot Community.
While some Android phones may be different, setting up the lock screen can usually be accomplished in the phone's settings under "Security". You can choose to lock the phone by password, PIN number, or pattern. I'm not sure why your phone isn't accepting a password, but I would try again and if it won't accept a password of your choosing (not your Webroot password) then perhaps try a PIN or pattern instead.
I hope this information helps. Please let us know how it goes, and if you're still having trouble then we will be more than happy to assist you further. ;)
Thanks,
BD
Welcome to the Webroot Community.
While some Android phones may be different, setting up the lock screen can usually be accomplished in the phone's settings under "Security". You can choose to lock the phone by password, PIN number, or pattern. I'm not sure why your phone isn't accepting a password, but I would try again and if it won't accept a password of your choosing (not your Webroot password) then perhaps try a PIN or pattern instead.
I hope this information helps. Please let us know how it goes, and if you're still having trouble then we will be more than happy to assist you further. ;)
Thanks,
BD
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