Hello redclayfoot,

 

Welcome to the Webroot Communjty,

 

Are you seeing this issue on a Mac or Windows machine?

 

 

Awaiting your resonse...

 

 

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Hi redclayfoot,

 

I am signing off here pretty soon so I'll leave you with some information.

 

You are probably using a Mac PC. Because a  Windows PC has amber or red exclamation marks not blue when there is an issue.

 

If a Mac please look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface

 

Blue: means one or more potential risks require your attention.

 

Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields

 

 A reboot of a Mac might help and then see if its still showing the blue exclamation mark.

 

 I would advise uninstalling and reinstalling Webroot and that should resolve the issue. I can assist you with exact instructions for you if you want.

 

If you find this challenging then I would advise creating a support ticket or giving the team a call and they can resolve this for you free of charge.



Support Number: 1-866-612-4227

Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

 

 

Please keep us informed or if we can assist any further.

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? you mention grey & blue.. Go and check under My account if you can still see the partially visible keycode mentioned there.. If my hunch is right you could be looking at a dissapeared keycode .. Don't worry if that's the case just enter your keycode again and then after a restart & scan things should be ok again.

If this is the case could you tell me what version of SA ( the number ) you are running??

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My webroot icon has turned gray with blue exclamation.  what to do

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Mac Pro

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Hello redclayfootm

 

Sorry to hear you are still having this issue. I did answer this above which is about the same information that I would give with this issue as well.

 

If you feel capable you could do a uninstall/clean reinstall of Webroot. I can give you exact instructions to do this if you'd like. Have you restatred your compiter and are all  Webroot Shields enabled?

 

Otherwise I would advise creating a support ticket or giving them team a call and they can resolve this for you free of charge.



Support Number: 1-866-612-4227

Mon-Fri 7:00 AM to 6:30 PM (MST)

Sat-Sun 7:00 AM to 6:00 PM (MST)

 

Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

 

 

 

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