Hello javarocks,

 

Welcome to the Community Forum,

 

We have been hearing abput this from someone else as well. Would you issue a Support Ticket so that they can look into this for you?

 

I would also like to ping @ about this OSX>Genieo.1.r. He is our Mac Threat Researcher and maybe he can put some light on this problem.

 

 

Please be patient and we will get this straightened out.

 

 

Kind Regards,

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Hello Javarocks,

I am currently working with CleanmyMac to reverse this detection.  This is a False positive do to the way they have written their programs detection method.  We should have this resolved and pushed out within the next 24 hours.

Thanks,

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Having the same problem. Clean my mac seen as threat. How do I get WebRoot to ignore Clean My Mac application?

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You may un-quarantine and restore the file that was quarantined by the Webroot SecureAnywhere software if you have not already done so. To restore the file:



Part 1: Check to see if any related files are in quarantine

1. Click on the cog icon next to 'PC Security'.

2. Open the 'Quarantine' tab.

3. Check the box next to the filename you want to restore, then click Restore.



Part 2: Change the Detection Configuration for the files (if necessary)

1. In the PC Security setting screen, click the 'Block/Allow Files' tab.

2. If a file you want to use is in the list, make sure the 'Allow' radio button is selected.

3. If the file is not in the list, click the 'Add file' button.

4. Navigate to the file and click Open.

5. Make sure the item is set to "Allow" in the list.

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