Computer says webroot is turned off when its not
I have been receving notifications on my computer that says that both my windows defender and my webroot secureanywhere are both turned off. I checked my windows defender and it says that it is disabled because of my other antivirus. My webroot appears to be working and has scanned recently and there are no problems. However, I receiving a notice on my computer once or twice a day that I have this problem. Any steps I should take?
+62Hello liz-block,
Welcome to the Webroot Community,
This has been a known issue and this is what Webroot Support had to say when replying back. in this thread here (message 19) which is below: Also there is a thread here
The issue you are having was caused by a Windows Update to their Security Center over the weekend. Webroot SecureAnywhere is on and it is protecting your device despite what Windows Security center is saying.
To resolve the issue, please follow the steps below:
1. Click on the Start button.
2. In the search bar at the bottom of the Start Menu, type "Services" and click on the result "Services" under Programs.
3. Scroll down until you find "Security Center" and double-click on it.
4. In the window that comes up, find "Startup type" and change the selection from "Automatic (Delayed)" to "Automatic."
5. At the bottom of the window, click "Apply" and then "OK."
6. Close out of all the windows and restart your computer.
Windows Security Center should now be fixed and displaying the correct information for SecureAnywhere.
If this does not fix your issue then please Submit a Support Ticket free of charge with your Webroot subscription.
Hope this helps?
Welcome to the Webroot Community,
This has been a known issue and this is what Webroot Support had to say when replying back. in this thread here (message 19) which is below: Also there is a thread here
The issue you are having was caused by a Windows Update to their Security Center over the weekend. Webroot SecureAnywhere is on and it is protecting your device despite what Windows Security center is saying.
To resolve the issue, please follow the steps below:
1. Click on the Start button.
2. In the search bar at the bottom of the Start Menu, type "Services" and click on the result "Services" under Programs.
3. Scroll down until you find "Security Center" and double-click on it.
4. In the window that comes up, find "Startup type" and change the selection from "Automatic (Delayed)" to "Automatic."
5. At the bottom of the window, click "Apply" and then "OK."
6. Close out of all the windows and restart your computer.
Windows Security Center should now be fixed and displaying the correct information for SecureAnywhere.
If this does not fix your issue then please Submit a Support Ticket free of charge with your Webroot subscription.
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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