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Error(WB102): Registration cannot be completed


After filling in the necessary information to register for the web console I was sent an email with a link to complete the registration.  When I click on the link a web page opens and I see the following error:
 
Error(WB102): Registration cannot be completed
 
I am running Windows 10 Home with all updates.  Any help is appreicated.
 
 

Ssherjj
Moderator
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  • Moderator
  • May 6, 2016
Hello plazio11772,
 
Welcome to the Webroot Community,
 
My research of this error is below:
 
This solution addresses Webroot SecureAnywhere http://sw.nohold.net/Webroot/Images/wsa_icon.png

If you are seeing the message "Error(WB102): Registration cannot be completed" when trying to complete registration for your online management account, please send a message to our support team. We will send you a new link to complete your registration. Our apologies for any inconvenience. 
 
Hope this helps?

Sherry,
 
Thank you for your help.  With Webroot's support I was able to complete the registration process.
 
Regards,
 
Peter

Ssherjj
Moderator
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  • Moderator
  • May 6, 2016
Hi Peter!
 
Great news and you are most welcome.
 
Thank you so much for letting us know!:D

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