Knowledge Base

How Do I Change/Reset My Password or Security Code?

  • 11 April 2013
  • 0 replies

Userlevel 7
  • Retired Webrooter
  • 1455 replies


How do I change/reset my Password or Security Code?


If you can sign in without any trouble, go ahead and sign in, click your username at the top right side of the screen, go to Account Settings, and click Change next to Password.
If you need to reset your Password or Security Code, follow the steps below.
  1. Go to and click Can't log in.

2. Select I forgot my Password or I forgot my Security Code. If you cannot remember either of them, simply complete all the following recovery steps for one, and then go back to the main login screen, click Can’t log in again, and choose the other option.

3. You will be prompted to enter the email address of the account that you wish to recover the credentials for.

4. At the next screen you will be prompted for the answer to the Security Question that you created during Account Creation.

5. Check that email address for further instructions or Submit a Support Ticket for further assistance.

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