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How do I "whitelist" a certain program on my computer?

  • February 23, 2015
  • 1 reply
  • 142 views
A
I use a video streaming software package to cover live high school sports.  About a week ago the program began to run VERY slowly to the point where it was inoperable and we were not able to intialize or complete an event anymore.
 
When I worked with the tech support for the individual software package they experimented with a couple of things, then TURNED OFF my Webroot protection.  The software again began to work.
 
So my question is how do I get Webroot to play nice with a software program that I trust?  Is there a way to "whitelist" or "exempt" the program?

    1 reply

    DanP
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    • DanPOpenText Employee
    • OpenText Employee
    • 514 replies
    • February 23, 2015
    @ wrote:
    I use a video streaming software package to cover live high school sports.  About a week ago the program began to run VERY slowly to the point where it was inoperable and we were not able to intialize or complete an event anymore.
     
    When I worked with the tech support for the individual software package they experimented with a couple of things, then TURNED OFF my Webroot protection.  The software again began to work.
     
    So my question is how do I get Webroot to play nice with a software program that I trust?  Is there a way to "whitelist" or "exempt" the program?
    Hello,
     
    If you Submit A Suport Ticket we will work with you to get the software whitelisted so that it wil be whitelisted for all of our other users as well.
     
    Thanks,
     
    -Dan
    Webroot Threat Research
    Ssherjj
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    • Ssherjj
      Ssherjj

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