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I use a video streaming software package to cover live high school sports.  About a week ago the program began to run VERY slowly to the point where it was inoperable and we were not able to intialize or complete an event anymore.

 

When I worked with the tech support for the individual software package they experimented with a couple of things, then TURNED OFF my Webroot protection.  The software again began to work.

 

So my question is how do I get Webroot to play nice with a software program that I trust?  Is there a way to "whitelist" or "exempt" the program?
@ wrote:

I use a video streaming software package to cover live high school sports.  About a week ago the program began to run VERY slowly to the point where it was inoperable and we were not able to intialize or complete an event anymore.

 

When I worked with the tech support for the individual software package they experimented with a couple of things, then TURNED OFF my Webroot protection.  The software again began to work.

 

So my question is how do I get Webroot to play nice with a software program that I trust?  Is there a way to "whitelist" or "exempt" the program?

Hello,

 

If you Submit A Suport Ticket we will work with you to get the software whitelisted so that it wil be whitelisted for all of our other users as well.

 

Thanks,

 

-Dan

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