I renewed my subscription using pay pal and when I go to the Weboot website it tells me to renew. What am I doing wrong ?

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Hi Oakland

 

Welcome to the Community Forums.

 

May I check as to whether your purchase and therefore renewal was through Best Buy/Geek Squad or via Webroot itself?

 

Regards, Baldrick

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Did you purchase a new copy, and receive a new key code or did you pay for a renewal?

 

 

If you  paid for a renewal, it should have processed right at the time of that payment.  If you can, please:

 

Open WSA

Click the gear tool next to My Account

 

Then provide the info beside these two spaces ONLY.  Do NOT provide the key code.

 

Status

Subscription

 

 

EDIT: LOL, well that was close.  ? beat me by only 17 seconds :)

 

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