issues with renewal

  • 19 October 2013
  • 1 reply

I recently renewed my subscription for webroot and it gave me a new code and all, but now I can't get it to acknowlege the new code. It just keeps telling me to purchase it again. Anyone know how I can fix this? I am probably missing something here..

1 reply

Userlevel 7
It sounds like you may have two versions installed on your machine. Please try following the instructions in the article below and then use the keycode and download instructions that I have sent to your email address when reinstalling.
Two Versions Installed at Once