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keyboard malfunctioning after installing SecureAnywhere

T
Fresh Face
I installed SecureAnywhere on my Macbook and now the keyboard in malfunctioning. Whenever I type something, if I type more than one letter every three or four seconds, it will skip letters, erase letters, show two or three letters where I only typed one, etc. Additionally, the text will appear very slowly on my screen--a good five or six seconds after I typed it. The only thing I changed about my computer was the Antivirus, so this has to be related to that. Is there any way I can fix this issue? Everything I've found online about this is from several years ago, and for either PCs or a different version of Webroot.

Best answer by Ssherjj

Hi tadpole511
 
You are welcome!
 
Would you let us know what Support saids so that we may help others in the same or like circumstances?
 
 
Thanks!
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    Ssherjj
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    • Ssherjj
    • Moderator
    • May 15, 2016
    Hello tadpole511,
     
    Welcome to the Webroot Community,
     
    Would you shut down SecureAnywhere and see if you can type normally to see if Webroot is the cause of your issue? Then turn Webroot back on again.
     
     
    But I would  Submit a Support Ticket free of charge with a Webroot subscription and they can assist you further by collecting your logs to see if this is Webroot related.
     
    Hope this helps?
     
     
     
     
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    T
    Fresh Face
    The keyboard worked perfectly fine when I turned Webroot off, and it started malfunctioning again as soon as I turned it back on. I'll submit a ticket. Thank you!
    Ssherjj
    1 person likes this
    • Ssherjj
      Ssherjj
    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • May 15, 2016
    Hi tadpole511,
     
    You are most welcome ..would you try one thing for me and see if this helps by following this below?
     
    By clicking the Webroot icon located on the top right of the menu bar, then clicking Pause Secure Keyboard Entry.
     
    http://sw.nohold.net/Webroot/Images/macpausesecurekeyboardentry.png 
    Once activated, you will see a checkmark next to the menu option.
     
    Let me know if this helps or not ok?
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    Baldrick
    1 person likes this
    • Baldrick
      Baldrick
    T
    Fresh Face
    It doesn't
    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • May 15, 2016
    Ok one more thing you can do while you are waiting for support..
     
    Would you want to try a uninstall/reinstall of Webroot? if so please follow below:
     
    To uninstall Webroot SecureAnywhere, follow the instructions below.
    1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
    2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
    3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
    4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  
    Reinstall Webroot
     You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

    To install the software:
     
    1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
    2. Double-click wsamac.dmg to open the installer.
    3. Drag the Webroot SecureAnywhere icon into the Applications folder. [img]https://uploads-us-west-2.insided.com/webroot-en/attachment/20009i5A795A42A96979B5.png[/img]  
    4. In the first activation window, enter your keycode and click Activate.
    Otherwise you can just wait for Support 😉
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    Baldrick
    T
    2 people like this
    • Baldrick
      Baldrick
    • T
      tadpole511
    T
    Fresh Face
    They actually just responded, so I'll see what Support says. Thank you very much!
    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • May 16, 2016
    Hi tadpole511
     
    You are welcome!
     
    Would you let us know what Support saids so that we may help others in the same or like circumstances?
     
     
    Thanks!
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    Baldrick
    1 person likes this
    • Baldrick
      Baldrick
    T
    Fresh Face
    • tadpole511
    • Author
    • Fresh Face
    • 4 replies
    • May 16, 2016
    They're solution was the same as yours--uninstall and reinstall. I've reinstalled and my keyboard seems to be working fine now.
    Baldrick
    Ssherjj
    2 people like this
    • Baldrick
      Baldrick
    • Ssherjj
      Ssherjj
    Ssherjj
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    • Ssherjj
    • Moderator
    • May 16, 2016
    Thanks tadpole511,
     
    Happy to hear that all is good now!:D
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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