Skip to main content

Problem with Chrome


I have a problem with Chrome and Webroot Secure Anywhere Antivirus. When I reach site: www.gastronomos.gr with Firefox and Internet Explorer Webroot blocks the connection because of a known threat and so on. In Chrome I reach the site normally and no blocking from Webroot what so ever. Why is that?

16 replies

pegas
Gold VIP
  • Gold VIP
  • 1545 replies
  • October 9, 2013
I think it's due to new Web shield because as alreayd said this shield works in FF and IE but not in Chrome and I add also Opera. That's probably reason why you can access this site in Chrome but not in FF and IE.

  • Bronze VIP
  • 1525 replies
  • October 9, 2013
As @ said, the web shield doesn't work in Chrome yet. And I haven't received the web shield yet. I can visit the site no prob.:D

pegas
Gold VIP
  • Gold VIP
  • 1545 replies
  • October 9, 2013
@PIInfinity wrote:
As @ said, the web shield doesn't work in Chrome yet. And I haven't received the web shield yet. I can visit the site no prob.:D
Just a hint, try to run a scan if it helps to get the new shield. In my case it worked. ;)

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
@PIInfinity wrote:
As @ said, the web shield doesn't work in Chrome yet. And I haven't received the web shield yet. I can visit the site no prob.:D
Not even the 2013 Shield in HTTP Bing or Yahoo search?
 
Daniel
 
 

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
Chrome is supported as DavidP1970 uses Chrome and the new Web Filter works great for him! Maybe a clean reinstall will correct your issue so please Download the Installer Here and make sure you have a copy of your keycode then uninstall WSA and Reboot then install with the new installer and put your keycode in and let it finish it's install scan then reboot again and open your browsers to make sure the extensions are installed if not you might not have the new Web Shield as they are rolling it out slowly.
 
Also see here for support Browsers with the new Web Shield: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C1_GetStarted/CH1a_Installing.htm#kanchor3
 
HTH,
 
TH

pegas
Gold VIP
  • Gold VIP
  • 1545 replies
  • October 9, 2013
@ wrote:
Chrome is supported as DavidP1970 uses Chrome and the new Web Filter works great for him! Maybe a clean reinstall will correct your issue so please Download the Installer Here and make sure you have a copy of your keycode then uninstall WSA and Reboot then install with the new installer and put your keycode in and let it finish it's install scan then reboot again and open your browsers to make sure the extensions are installed if not you might not have the new Web Shield as they are rolling it out slowly.
 
Also see here for support Browsers with the new Web Shield: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C1_GetStarted/CH1a_Installing.htm#kanchor3
 
HTH,
 
TH
Thanks for the clarification! :D

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
Not a Problem but as we can see Opera is not listed. :(
 
Daniel

pegas
Gold VIP
  • Gold VIP
  • 1545 replies
  • October 9, 2013
@ wrote:
Not a Problem but as we can see Opera is not listed. :(
 
Daniel
Yeah, it would be great if it could work in the both Operas' (Presto and Chromium based). Maybe Jim can shed more light ...

  • Community Guide
  • 165 replies
  • October 9, 2013
I don't have the new web shield as per the screenshots TH posted in another thread, but I do get the alert in Firefox on the website mentioned by the OP.

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
@ wrote:
I have a problem with Chrome and Webroot Secure Anywhere Antivirus. When I reach site: www.gastronomos.gr with Firefox and Internet Explorer Webroot blocks the connection because of a known threat and so on. In Chrome I reach the site normally and no blocking from Webroot what so ever. Why is that?
It looks like your still on the old Web Shield as I see no issues with the website except for the age of it and the New Web Shield does not block it.
 
HTH,
 
Daniel
 


 
 


  • Community Guide
  • 165 replies
  • October 9, 2013
I'm slightly confused.

I thought we were saying the block on that with the new web shield works in IE and Firefox, but not Chrome and Opera. I was saying I don't think I have the new shield, due to not having the extension or additional files, but I still get a block in Firefox.

Think I need to lie down...

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
@ wrote:
I'm slightly confused.

I thought we were saying the block on that with the new web shield works in IE and Firefox, but not Chrome and Opera. I was saying I don't think I have the new shield, due to not having the extension or additional files, but I still get a block in Firefox.

Think I need to lie down...
Tony PM sent!
 
Daniel

  • Community Guide
  • 165 replies
  • October 9, 2013
@ wrote:
Tony PM sent!
Received and replied.

  • Bronze VIP
  • 1525 replies
  • October 9, 2013
@ wrote:
Just a hint, try to run a scan if it helps to get the new shield. In my case it worked. ;)
 
Ran a scan. Nothing.:(

  • Bronze VIP
  • 1525 replies
  • October 9, 2013
@ wrote:
Not even the 2013 Shield in HTTP Bing or Yahoo search?
 
Daniel
 
 
Nope.:(

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
IE should still work as it was for me on HTTP Bing & Yahoo.

Reply