Skip to main content
To Customer Support To Customer Support
I just refreshed Firefox and now the Webroot sign-in icon is missing. Do I need to re-install my Webroot disk
Hello jamesmancil

 

Welcome to the Webroot Community,

 

Have you checked FF extensions to see if it's disabled?

 

This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool.  You can download it for here.  

 

Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':

 

 

 

which should then take you to the following dialog:

 



 

on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.

 

That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible.  If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:

 



 

One then double clicks on that so that the login dialog is presented, etc.

 

Please check the above out and come back if anything is not clear or if it does not help/respond to your query.
Thanks. I tried that but it wouldn't finish. Kept telling me I had browsers open. I closed everything, even restarted and tried again. Still no luck
Hi jamesmancil

 

Would you then try a uninstall/reinstall of Webroot which will only take 5 minutes to do?

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? Or If you continue to have issues then you can Submit a Support Ticket free of charge with a Webroot subscription and they will have a look.

 

Thanks,
That was the cure. The icon is back and working.

Thanks

James Mancil
Great jamesmancil!

 

 

Thanks for letting us know!:D

Reply


Terms & Conditions