Hiya everyone.
My husband wants me to install a game for him to play but when ever I do It pops up as a threat. PUA something updater and gets blocked. and then a setup exe gets blocked too. I tried to do it through thier official website and this pops up so I hunted down the CDS and even those are popping up as a malware threat when they try to install. He said maybe turning off Webroot would stop it to install but I dont want to do that and give whatever it is Carte-blanche to this comp. I mean why get a warning if its not a known threat. Anyone know what this is about?
+62Hello and Welcome to the Webroot Community Forum,, @
Issues like this should go through the support system so they can look at your logs so please Submit a Support Ticket and they will be happy to help you. This is free of charge with an active subscription.
Support may be abe to whitelist this for you as a False Positive.
Sorry I didn't explain to you what PUAS are, Please look here below.
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
Hope this helps,
Kind Regards,
Issues like this should go through the support system so they can look at your logs so please Submit a Support Ticket and they will be happy to help you. This is free of charge with an active subscription.
Support may be abe to whitelist this for you as a False Positive.
Sorry I didn't explain to you what PUAS are, Please look here below.
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
Hope this helps,
Kind Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Thank you I didnt realize this was in the wrong spot 🙂 And thanks for the info about PUA's and about doing a support ticket. Its just un-nerving when a threat thing pops up even from a CD. Anyway, Thanks again.
~Cyn
~Cyn
I have fixed that FP and have replied to your support ticket.
Thank you so much! It installed and seems to be updating. Also did the deepscan recommended by the ticket and didnt find anything so good to go I think.
Thank you everyone for your time it was really appreciated,
~Cyn
Thank you everyone for your time it was really appreciated,
~Cyn
+62Hi Cynsavatar,
Why Thank you for getting back to us. We have a awesome support team here!
Have a great day!
Why Thank you for getting back to us. We have a awesome support team here!
Have a great day!
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