Hello, has anyone heard of this or had any problems with Unresponsive script warning in Firefox? this started about a weak ago and they are getting more and more aggressive; so bad now it locks our firefox browser up. Check out the first thing Mozzila suggest I do in attempting to resolve this problem after checking their support site:
https://support.mozilla.org/en-US/kb/warning-unresponsive-script
https://support.mozilla.org/en-US/kb/warning-unresponsive-script
Reason for asking is we have been using Webroot for our home business for many years now without any issues. But when this problem started accurring was about the same time I had to do a clean reinstall of Webroot . Not that we were having problems with the Webroot program itself but it is tied to our MSN account and we were reinatalling that.
Any thoughs? I really hate to shut it off for any length of time to check if this resolves our issues.
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Hi sarbru
Welcome to the Community Forums.
I am afraid that the thread that you have posted is some what dated as it is referring to Webroot's SpySweeper, which is a legacy product that has not been sold for a good number of years and likewise has not been under support from Webroot for just as long. I therefore would discount what is being stated re. that.
I run Firefox and a number of other browsers and have not noticed the issue that you are reporting...whcih does not mean to say that it might be the case but I would doubt it.
What you can do to try to mitigate this in case the issue is with Webroot is to make sure that Firefox is logged/registered under the Identity Protection Shiled and if it is that it is logged with a status of 'Protect'. If is not so logged then you should make sure that it is.
To do so go Identity Protection > Application Protection (Internet Security & Complete version ONLY) check for the Firefox component in the list of registered files/exe, and then check to the right of the entry on the following basis:
- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally.
As I stated previously the status should be 'Protect', and if not then this might be the cause of your issue so set the component to 'Protect' and check again to see if the issue remains.
If it persists then I would Open a Support Ticket and get the SupportTeam to investigate this for you.
Regards, Baldrick
Welcome to the Community Forums.
I am afraid that the thread that you have posted is some what dated as it is referring to Webroot's SpySweeper, which is a legacy product that has not been sold for a good number of years and likewise has not been under support from Webroot for just as long. I therefore would discount what is being stated re. that.
I run Firefox and a number of other browsers and have not noticed the issue that you are reporting...whcih does not mean to say that it might be the case but I would doubt it.
What you can do to try to mitigate this in case the issue is with Webroot is to make sure that Firefox is logged/registered under the Identity Protection Shiled and if it is that it is logged with a status of 'Protect'. If is not so logged then you should make sure that it is.
To do so go Identity Protection > Application Protection (Internet Security & Complete version ONLY) check for the Firefox component in the list of registered files/exe, and then check to the right of the entry on the following basis:
- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally.
As I stated previously the status should be 'Protect', and if not then this might be the cause of your issue so set the component to 'Protect' and check again to see if the issue remains.
If it persists then I would Open a Support Ticket and get the SupportTeam to investigate this for you.
Regards, Baldrick
Hello Baldrick. Thank you for your kind welcome and detailed response. I can see now that the refered Mozilla link in my post is an obsolete or legacy version of Webroot. Why in the world this came up on the first page of Google for the search phrase "Unresponsive script warning in Firefox" is beyond me... surly can't be on account of its relevance.
Yes we are using Webroot Secure Anywhere for MSN and I checked the log status under the Application Protection tab. All are checked as "protected" as you recommended they should be. This is good to know with some added peace of mind being we conduct a lot of our business using online Plateforms such as eBay , Amazon & Wordpress.
We also doubt this is related to a Webroot utility conflict (at least for now) and do appreciate your thoughts and assistance.
Best Regards
Yes we are using Webroot Secure Anywhere for MSN and I checked the log status under the Application Protection tab. All are checked as "protected" as you recommended they should be. This is good to know with some added peace of mind being we conduct a lot of our business using online Plateforms such as eBay , Amazon & Wordpress.
We also doubt this is related to a Webroot utility conflict (at least for now) and do appreciate your thoughts and assistance.
Best Regards
Hi sarbru
You are most welcome. Many thanks for your kind words and response.
Please let us know if there is anything further that we can assist with re. this.
Regards, Baldrick
You are most welcome. Many thanks for your kind words and response.
Please let us know if there is anything further that we can assist with re. this.
Regards, Baldrick
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