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What causes my pc to freeze when I watch a video clip? I run a Webroot scan and this clears it.

  • February 2, 2015
  • 1 reply
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When I play a video clip, try to watch a stream etc it becomes intermittent and then freezes but leaves me with sound. I run my Webroot and this clears the problem but within a minute or two of watching anything the problem re-occurs. This has been happening for quite a long time now and I am wondering if this could be some kind of virus my pc has picked up. I am running on Windows 7 Ultimate and I use Firefox if this helps? I am now thinking of binning my laptop and purchasing a new one as this is so frustrating....please help!!!!!

Best answer by nic

Is this still happening?  Go ahead and contact support and they'll be able to sort out why Webroot isn't permanently removing this malware.
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nic
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  • Retired Webrooter
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  • February 4, 2015
Is this still happening?  Go ahead and contact support and they'll be able to sort out why Webroot isn't permanently removing this malware.

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