Hi mackwilhelm

 

Welcome to the Communitgy Forums.

 

Would yo be able to give us a teensy weensy more information to go on...such as which account you are referring to and that you do not have access to?  I can try to guess but it always helps to have as much information about the issue before starting to try to help.

 

Many thanks in anticipation.

 

Regards, Baldrick

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