Hi cestmoi

 

Welcome to the Community Forums.

 

I would trust what the WSA client says rather than the Renew Now prompt, and would Open a Support Ticket to advise the Support Team of the issue, as I suspect. one in the back office systems, and as such they are the only ones who can remedy this.

 

Regards, Baldrick

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Thank you Baldrick.  A trouble ticket has been submitted.

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Hi cestmoi

 

No worries, thanks for the heads up, and please let us know how that plays out as this sort of feedback is very useful to us to assist others who may come to the Community with the same or a similar issue.

 

Regards, Baldrick

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Will do Baldrick.  I expect the answer will be to restart my Windows 10 PC or otherwise restart the WSA Antivirus app but it's inconvenient to do that for a few more days.  Of course, such an answer begs a request to add a message letting us renewal customers know to do that.  Just planting the seed in case you influence such decisions.

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Hi cestmoi

 

I seriously think that the issue is in the back office and therefore is just a case of the Support Team adjusting settings therein.

 

I could understand the renewal message persisting if you had renewed (or 'pseudo' renewed') your subscription the last time by buying a new one, i.e., you had a change of keycode. In that case we often get cases of the renewal message persisting after the application/activation of the new keycode...it is the old, expiring keycode running in parallel to the new that would be generating the messages. That is not the case for you as far as I understand it. ;)

 

As for potential influence...you give me too much credit...;). If you have a view as to how this should be handled then I would urge you to visit the Feature Request page, check out whether someone has already made that request, if so then support/kudo it and if not then start a Feature Request yourself.

 

The Development Team review the requests regularly and pick the best/most appropriate for inclusion in future release of the product...this is the best way to highlight and progress an idea.

 

Hope that helps?

 

Regards, Baldrick

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Thanks again Baldrick,

 

I'm just getting to know who I'm working with and I very much appreciate your time and information.  I haven't seen a response to the submitted ticket but I'll pass along thie provided information when it comes in.

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No worries, cestmoi...just holler (open a new thread) is you need help on anything else and I am sure that if I am not around then one of the other members will be pleased to assist as and when they can.

 

Regards, Baldrick

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Hi Baldrick,

In response to my ticket, Support recommends uninstalling and reinstalling WSA Antivirus: 

  For Windows 10:

     "C:Program FilesWebrootWRSA.exe" -uninstall 

     http://anywhere.webrootcloudav.com/zerol/wsainstall.exe 

          Enter keycode when prompted

          If prompted, reply "No" to migrating the existing settings.

 

There is no mention of any corrective action they are taking with the product itself.  Sounds like WSA has product managers similar to the last one I worked for -- let the customers work out the bugs.  It's been a while since I investigated antivirus products.  Sounds like it's time to check again -- whenever I get some copious spare time.

 

I had to restart my system this morning so I'll wait and see if the renewal message reappears.  At least, there was no renewal message on WSA startup following the reboot.

 

Thanks for all of your time and assistance.

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Hi cestmoi

 

Thanks for the further update. It could be that a previous update did not run correctly and that as a result WSA was not operating properly or that some of the settings that the user cannot alter (hence the need to uninstall/reinstall without using previous settings), that are updated as part of a new version release, have been incorrectly set, etc.

 

We see this occassionally and in general an uninstall/clean reinstall sorts it...so let us know what occurs in your case as an when you do.

 

Regards, Baldrick

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