Hello @,

 

Welcome to the Webroot Community,

 

Can you explain what you mean by "refreshing my Computer" ..does this mean you were doing a System Restore or reinstalling Windows? Is Webroot totally uninstalled from your programs? If so please follow these instructions below.

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for the install to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Install with the new installer, enter your Keycode
  
• Let it finish it's install scan
  
• Reboot

Please let us know if that resolves your issue? Or if I have misunderstood your issue.

 

 

Kind Regards,

---