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This content has been reviewed and updated on February 18th, 2020.

 

Question

I purchased a new copy of Webroot instead of renewing my old one.  When I installed it on my computers, the web console does not reflect the reinstallations.  How do I get the online console to reflect that I am using a new keycode and that the computers are protected?

Answer

  1. Log into your Account Console.
  2. Select the Keycodes tab.
     

     

  3. Click Add Product Keycode.
     

     

  4. Enter the new keycode in the Product Keycode field, and click Add.
     

     

Once the new keycode exists in the console, the console will understand that it should start displaying that subscription data.
 

Note: Currently, if you use the Password Management feature, support will need to assist you in this process to retain functionality beyond the expiration date of the original keycode.  Please contact support for assistance in associating your account to the proper keycode.

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