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can't activate new keycode

  • September 27, 2013
  • 5 replies
  • 182 views

https:///t5/Webroot-SecureAnywhere-Antivirus/Activating-new-key-code/m-p/16732#M684 just bought a new subscrition of webroot instead of renewing.  When I tried activating my new keycode it kept saying that the code was expired.  I uninstalled Webroot and redownloaded it, and now when I try entering the code it says to enter a valid keycode.  Any ideas of what else I should try?
 
Thanks

Best answer by MikeR

Please try entering the keycode I have sent you in a private message and let me know if it is successful. 
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5 replies

MikeR
  • Retired Webrooter
  • 1455 replies
  • Answer
  • September 27, 2013
Please try entering the keycode I have sent you in a private message and let me know if it is successful. 

  • Author
  • Fresh Face
  • 2 replies
  • September 27, 2013
No, it still says to enter a valid keycode after I enter it. 

  • Author
  • Fresh Face
  • 2 replies
  • September 27, 2013
It looks like it finally went through!  I cancelled the previous install and tried the download again, using the original keycode from the purchase again.  This time it accepted the keycode.  MikeR, I don't know if you did something on your end to make it work, but thank you for your help!

RetiredTripleHelix
Gold VIP
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Hello kscope99s and Welcome to the Webroot Community Forums.



 
Now that things are working well for you now stick around and be part of our great Community!

 
Cheers,

 
TH ;)

MikeR
  • Retired Webrooter
  • 1455 replies
  • September 27, 2013
I am happy it worked! I did a simple refresh on the account and provided you with the alpha keycode. Thank you for providing us with an update. :D

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