Day 4 and my passwords are still missing and WR can't do anything nor LastPass
+3It's been 4 days since I reported my passwords are missing from the transition from WR/LastPass to the LastPass interface. WR support says they can't help and LastPass won't let you speak with anyone, the only thing you can do is log a ticket. My ticket has said "Pending" for 4 days now. I am speechless. Is there anything anyone can do to help?
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+62Hello @dhMySecure ,
So very sorry to hear that Webroot Support cannot help you with LastPass. And that you have reported that your passwords are missing.
LastPass Support will help you if you have submitted that ticket eventually... Maybe the weekend has held them up? Not sure but I will ping@LLiddell or @freydrew which are the Community Managers to see if they can escalate this?
So very sorry to hear that Webroot Support cannot help you with LastPass. And that you have reported that your passwords are missing.
LastPass Support will help you if you have submitted that ticket eventually... Maybe the weekend has held them up? Not sure but I will ping
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+36LastPass does generally need to handle support requests when it comes to using their interface, so that does seem accurate. I do not have the ability to escalate support tickets in LastPass' system unfortunately. Have they responded yet today?
+62LLiddell wrote:
LastPass does generally need to handle support requests when it comes to using their interface, so that does seem accurate. I do not have the ability to escalate support tickets in LastPass' system unfortunately. Have they responded yet today?
Thank you Lara for the response. Much appreciated.😊
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+3It's been 7 days since the "migration" to LastPass and I still don't have my passwords. Now everyone at Webroot says they can't do anything and yet Webroot is who I paid for this service, I did not pay LastPass, nor can I contact them and speak with a person, other than to create a ticket, which I did on 4/10. I have owned Webroot for so many years I can't remember when I didn't use it, and this is how you treat loyal customers?
+36Has LastPass' support not gotten back to you? Or was their solution not helpful?
I would contact them again, i.e., update your ticket (it is easy to do). I have had to rely on them a couple of times recently and have to say that they have been most proactive, responding in 1-2 hours at most.
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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