How do I set WSA to allow a connection with the Apple ID server?

Hello sshaffer15
 
Welcome to the Webroot Community,
 
My advise would be to uninstall/reinstall Webroot. I  have a Mac and I am not having this issue with Webroot.
 
To uninstall Webroot SecureAnywhere, follow the instructions below.

1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  

Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
 

1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
2. Double-click wsamac.dmg to open the installer.
3. Drag the Webroot SecureAnywhere icon into the Applications folder. ?  
4. Open the Applications folder by double-clicking the folder icon.  
5. In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation.  
6. In the first activation window, select a language from the drop-down box and click Next. Note: Make sure you select the desired language. Once SecureAnywhere installs. you cannot change it. ?  
7. In the first activation window, enter your keycode and click Activate.

Or and you can Submit a Support Ticket free of charge with a Webroot subscription and they will be able to assist.

Thank you.  I keep forgetting to also include my OS.  I am using Windows 10.  I will try uninstalling first and go from there.

So sorry about that...I thought you were running a Mac...Please look below: You might still need to contact support.
 
Please have a look here at these PC User Guide articles that can help you with unblocking and allowing if you are totally sure these programs or sites are not malicious.
 
Controlling active processes
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...
Blocking/Allowing files
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFi...
Managing protected applications
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...
 
 
Lets try to put into English the essence of the areas where a user can tailor what WSA does to protect the system
 
There are essentially 3 key areas where this can happen/a user can override WSA.  These are essentially reached, from the main WSA panel, as follows:
 

1. PC Security > Block/Allow Files
2. Identity Protection > Application Protection
3. Utilities > System Control > Control Active Processes

 
and once there the user usually has the options to:
 
A. "Allow"
B. "Protect/Monitor"
C. "Block/Deny"
 
In the case of 1. Detection Configuration
 
If an item is set to:
 
- "Allow", WSA ignores it during scans and shield actions, meaning if it's a virus that has been allowed, it can continue acting as a virus acts.  Be careful of what you allow in this area and ensure it's something you trust implicitly if you are going to change the status from Block to Allow.
 
- "Monitor", WSA will watch the item to determine if it is legitimate or related to malware.  It is not necessary to add files into this list or set files to monitor manually unless you are changing them from a Block or Allow status.  This might be useful if for example you think Webroot might have had a false positive on something and you want to check again at a later time to see if the determination has changed.  You could set it to Monitor and have Webroot check it again.
 
- "Block", then WSA will treat the items as it would detected malware.  It will not be executed, and it will not be written to your hard drive.  Detected infections are automatically set to a Block status.
 
In the case of 2. Protected Applications (Internet Security & Complete version ONLY)
 
In this case:
 
- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
 
- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
 
- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally.
 
And finally, in the case of 3. Control Active Processes
 
If a process is set to:
 
- "Allow" it means WSA allows it to run on the system. It's important to note that if an item is already allowed here, that's because Webroot knows already from seeing the file before that it's ok to allow.
 
- "Monitor" status means WSA will journal what that program is doing and keep a very close eye on it for any suspicious activity.  Basically it would treat it as if it wasn't already sure about it one way or the other, and it wants to monitor it closely until it's sure about it.
 
- "Block" means just that...iWSA does not allow it to run on the syste.  Be very careful about what you block in this area and ensure that anything you decide to block is a non-essential process.  Otherwise, you could be setting yourself up for a lot of grief if you block something critical.
 
Now, hopefully that has given you a consolidated low down on where to look and what you can do to affect how WSA 'interferes' with files, objects & processes on your system...and so wil help you get to the bottom of what is causing you grief.
 
Do post back with any specific questions that you may have re. the above.
 
_______________________________________________________________________________________________
 

Actually Sherry, I am wondering if the issue may be with the outbound Firewall given it is to do with comnnecting to the Apple server...perhaps a check of the connections might reveal something pertinent? ;)
 
Baldrick

@ wrote:
Actually Sherry, I am wondering if the issue may be with the outbound Firewall given it is to do with comnnecting to the Apple server...perhaps a check of the connections might reveal something pertinent? ;)
 
Baldrick

Yes I think you are right...Thanks for the assist!:D

You are most welcome...as always...TEAMWORK...but don't thank me yet...I could we be completely off with my suggestion. ;)

The Firewall was what the Apple tech and I disabled in order to connect with the Apple ID server when it worked the last time.  Is there a way to change the firewall settings to allow it?  I have added the iCloud to my allowed apps in WSA, but I'm still uable to connect.  Do I need to reboot or something?  Thank you.

Hi sshaffer15,
 
Have you checked here? http://live.webrootanywhere.com/content/601/Managing-Active-Connections
 
 
 
  
  ? do you have anything to add here?

Hi again sshaffer15,
 
I am sorry you are still having this issue.
 
Would you like to try a Uninstall/reinstall of Webroot?
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,
 
 
Webroot Technical Support will glady help you to resolve this if nothing else works.
 
https://www.webrootanywhere.com/servicewelcome.asp
 
Webroot Phone Support

Thank you for all of your suggestions.  I did uninstall WebRoot and reinstall - twice.  In between, I also unstalled the iCloud app.  Even without WebRoot, the iCloud app still could not sign into the Apple ID server.  So I have just uninstalled the app and will do without accessing iCloud through the web.  At least this time we know it is not WebRoot causing the problem.  It means another call to Apple.  Thank you agian.

You are certainly most welcome. I am sorry that my suggestions didn't work for you.
 
Thanks for letting us know. 
 
Hopefully you will get this resolved...