Solved
no tray icon
On one of the machines I installed WRSA complete there is no icon in the tray. I can see the program listed under My Computer, and even send a shortcut to the desktop but it won't open up. The only way I can get it to scan is to click on the C:drive and have it do a scan with Web Root. Can someone help?
Best answer by slhayes
I sent this as a message on my ticket, but I want to add it here:
I found a work around and it appears once again it is not the fault of WebRoot
I did try to reinstall it with using administrator as my log in, but that still did not help. So I did some searching on the internet and found an older page that has a long list of solutions, so I picked a simple one and it worked.
Here is what I tried:
Log off, log on again
Now we're getting back to the main problem, the sporadic missing of various icons, particularly after the first logon after booting. Typically missing are the power icon or the sound volume icon, but many others can be affected just as well.
The immediate workaround is to log off and log on again (do not reboot, only log off). In many cases the icons then reappear. If not, you can try to repeat the procedure until you have all of them.
If this works, then most likely you have the central problem described in this article.
===============
Here is the link to the article:
http://winhlp.com/node/16#Main_problem_and_complete_solution
It is a second step and I am not sure if I want to try something more permanent, but at least I have it up where it belongs now.
View originalI found a work around and it appears once again it is not the fault of WebRoot
I did try to reinstall it with using administrator as my log in, but that still did not help. So I did some searching on the internet and found an older page that has a long list of solutions, so I picked a simple one and it worked.
Here is what I tried:
Log off, log on again
Now we're getting back to the main problem, the sporadic missing of various icons, particularly after the first logon after booting. Typically missing are the power icon or the sound volume icon, but many others can be affected just as well.
The immediate workaround is to log off and log on again (do not reboot, only log off). In many cases the icons then reappear. If not, you can try to repeat the procedure until you have all of them.
If this works, then most likely you have the central problem described in this article.
===============
Here is the link to the article:
http://winhlp.com/node/16#Main_problem_and_complete_solution
It is a second step and I am not sure if I want to try something more permanent, but at least I have it up where it belongs now.
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