With issues like this it’s best the Submit a Support Ticket and Webroot support will help you out and tell you what the issue could be.
Thanks,
Thanks for the information. Ticket submitted. Hope they will respond, and we can resolve the issues.
Thanks for the information. Ticket submitted. Hope they will respond, and we can resolve the issues.
If it’s happening only when using your Browser then it could be scareware or pop-ups to scare you, also can you tell us which browsers you use as you should have a good free pop-up/ad blocker. I can show you more once you reply!
Thanks,
I am using Microsoft Edge. Thanks for the follow-up.
What about the message: Trojan.win32.generic detected?
Did you get a reply from support?
Have not received a reply from support.
Hello @joshts
Just checking to make sure you did Submit a Support Ticket and if you have not received a reply from support just wait a bit longer. I will ping a Community Staff member and he may need more info from you. @TylerM
Thanks,
Thanks for the information.
What about the message Trojan.win32.generic detected.
I did the following prior to submitting the ticket and to community.
No problems since then. I also added uBlock Origin.
Do I need to remove block for smarteyes.com and just keep the uBlock Origin?
Have not seen any messages from Norton, Mcfee Advisor or Trojan.win32. Is Trojan still there?
uBlock is working. I highlighted the uBlock symbol in Microsoft Edge browser and it shows what has been blocked for a site and total blocked since installed.
Steps:
Settings
Profiles
Privacy, search, and services
Appearance
Start, home, and new tabs
Share, copy and paste
Cookies and site permissions
Default browser
Downloads
Family
Edge bar
Languages
Printers
System and performance
Reset settings
Phone and other devices
Accessibility
About Microsoft Edge
Cookies and data stored
/ Cookies and site data
Allow sites to save and read cookie data (recommended)
Block third-party cookies
When on, sites can't use cookies that track you across the web. Features on some sites may break.
Preload pages for faster browsing and searching
Uses cookies to remember your preferences, even if you don’t visit those pages
See all cookies and site data
Block
You've prevented the following sites from saving and reading cookies on your device.
I have Webroot Version 9.0.32.58 Secure Anywhere CE 22.2
Pop ups like that is a typical move by malicious websites. In these scenarios, you aren’t actually infected or compromised but are visiting a website with embedded scripts to pop up fake virus alerts (thus the different antivirus brand names). It’s like gambling, 1 out of 10 people are going to have one of those security suites and assume it’s a legitimate alert then click the help link or call the number and BAM, they got a victim. That is where the real crime lies - when you take the bait.
My bet is this is a fake alert. smartyeysr.]com is a new domain just registered on June 16, 2022 from Reykjavik, Iceland and more than likely is being used as a new malicious website with fake virus alert and that would mean the message is a hoax.
So how can you determine if it’s fake?
Here’s a sweet short list of quick ways to identify where the popups are originating (and then get assistance from there regarding how to stop the message, “ Trojan.win32.generic detected.”) -
If the message happens when visiting that website - it’s the website.
If it happens when visiting links to and from that website, it could still be the website because malicious sites like to work in rings. We’ll call it the badgy / badger network.
If it happens no matter where you go on that browser, then your browser has been hijacked.
If it happens no matter where you go using any browser (try Chrome, Firefox), your DNS / router may be infected.
If it happens when you’re not using a browser (you’re on your desktop and maybe you’ve opened a Windows document or are about to play a game - then your pc or program is infected.
Which scenario seems like it’s yours? Website, website(s), browser, any browser, desktop?
I have not received any more messages, concerning Norton, or notifications from Web Advisor viruses, Norton 5 viruses found; Trojan.win32. generic detected. No error messages, notifications.
No problems since then. I also added uBlock Origin.
Do I need to remove block for smarteyes.com and just keep the uBlock Origin?
Have not seen any messages from Norton, Mcfee Advisor or Trojan.win32. Is Trojan still there?
uBlock is working. I highlighted the uBlock symbol in Microsoft Edge browser and it shows what has been blocked for a site and total blocked since installed.
I want to thank the moderator TripleHix for the Ublock info. I have loaded Ublock, Daniel, Quicks from New Voice. Still have not heard from support, I think they got lost somewhere, they should have responded to my request. I think we can close out this problem since I have not had any more problem. Thanks again for the support. Good job.
