The Webroot advisor said I purchased a one year license LAST MONTH. I told him I purchased a two year license this morning. He practically called me a liar and insisted I purchased it last month. He said Webroot would not support the product because I didn't purchase it directly from Webroot.
I accessed my web console and saw someone else's computer listed with my own computers (I purchased a 5 device license). So now I have aceess to shutdown and lock their PC. I'm thinking "WTF? Can they do the same to my computers?"
This is a horrible violation of security by Webroot. I paid $99 for security software that Webroot won't support and that has made my computers even more vunerable to threats.
What can I do to get a keycode that hasn't already been issued to another person?
This is what I purchased that Webroot refuses to support:
http://www.amazon.com/gp/product/B00H58LBL2/
Let me say up front, I am not a Webroot employee, I am just a volunteer here who uses the software and enjoys helping others with it. I can, however, tell you that I do not recall such a thing as you describe ever happening before, so I have no explanation for it. I can assure you that Webroot will look into the situation and contact you.
My web console shows a computer that ISNT mine. If I have it in my console, then they must have my computers in their console. I am sick to my stomach thinking how Webroot compromised my computer security and they refuse to even acknowledge it,
Your own computer should actually be safe. I have tested the security of the Console very thouroughly with a friend of mine. I allow him to use one seat on my license, and I give him full Admin access to my Console. (Obviously NOT reccomended) He is not able to access any data on my computer, my data backups or my passwords and I cannot access his.
I do reccomend that you uninstall the software from your computer until you hear from Support or from a Mod here on the Community.
I am in shock that Webroot would sell the same keycode to multiple users, especially when that keycode allows user to control all the computers using it!
I've been a Webroot user for several years now and this one incident has made me lose all confidence in their products. Tomorrow I will be purchasing a different security suite.
TH
Please Send me a Private Message with the name and email address you would like the new keycode registered to.
I just have one more question - I still have the old keycode listed in my web console. Is there any way I can delete it?
I purchased a 1 yr “renewal” for WEBROOT Secure Anywhere Virus Protection Software for my Windows 10 Dell Laptop computer on April 9, 2020. Please refer to Invoice # ECM0054255493. About a month later, I attempted to use my “unique” key code to install WEBROOT on my MacBook Pro computer. I downloaded the software and followed the instructions for installation. Due to the Full Access issue (addressed in another Reply), I’ve been unable to do a successful scan on the Mac. However, I checked my personal security report (on my Dell Computer) and the report header shows that 17 devices are being protected on my key code. How can that be? Is WEBROOT assigning the same key code to multiple users? Can the other key code users disable my computers? Please look into this issue and correct the situation immediately. My key code should only be used for my Dell Laptop and my Mac Laptop. If this can not be accomplished, please refund my money and cancel my subscription. Contact me ASAP about this issue. Jeff Philbin, ~snip Removed Email, Please do not post your email in public snip~
Please Submit a Support Ticket and ask them what is going on the backend of things.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.
Thanks,
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