What is going on with Webroot?

  • 8 May 2022
  • 1 reply

Every day it asks me to sign up for an account. I already have an account, but I can’t access it because the “forgot password” link does not work.. Also every day Windows asks me how I want to open this file, but it does not tell me what file, so I told it to use a text editor. It opened a file named program, which appeared to be an exe file. Windows complains about a file named program, which it says may keep some applications from working correctly. Clearly Webroot is AFU. Should I cancel my subscription and try a different product? I emailed support but got no response.


Best answer by TripleHelix 8 May 2022, 16:39

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Userlevel 7
Badge +63

Hello @Coaster 


Only Webroot support can help you so give it a couple days and if need be put in a ticket and or call them during the week.


Webroot Support:

Submit a ticket

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)