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I just renewed my Webroot softward.

I went to the Webroot console and updated my Key Code.

Then I was sent an email so I can confirm, but it's asking me to enter certain letters from my "Security Code".

 

What is that?

 

It's not the Key Code.

It's not my password.

Where do I find this?
@ wrote:

 

I just renewed my Webroot softward.

I went to the Webroot console and updated my Key Code.

Then I was sent an email so I can confirm, but it's asking me to enter certain letters from my "Security Code".

 

What is that?

 

It's not the Key Code.

It's not my password.

Where do I find this?

Welcome to the Community,

 

This is where you sign in to your online https://my.webrootanywhere.com/

 

Follow the instructions by saying you can't log in and click to the next page and click I forgot my security code.

 





 

 

Please let us know if you need more help and we'd be happy to assist!

 

Best Regards,

 
@ wrote:

 

I just renewed my Webroot softward.

I went to the Webroot console and updated my Key Code.

Then I was sent an email so I can confirm, but it's asking me to enter certain letters from my "Security Code".

 

What is that?

 

It's not the Key Code.

It's not my password.

Where do I find this?

Hello bkrafft,

 

Thanks for joining our community here at Webroot.

 

If you need further assistance please call our support department as we would have to validate idenity to assist further.



Thanks,

John A.

Frontline Engineer

Webroot Support

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