Hi,
I'm having problems with Google Chrome. I have to disable Identity Shield or set Chrome to "allow" in order for Chrome to work with both Bitdefender and WSA-A installed. If I don't, Chrome freeze before start page is rendered.
Is this a known compatibility issue? Anyone knows how to solve it?
Solved
Bitdefender conflict with WSA-A
Best answer by shadek
I just had an hour long remote session with Webroot's support.
Uninstalled applications
Re-installed applications
Whitelisted files in cloud
Inspected logs, registry files and settings
Nothing fixed the problem. Chrome still freezes as soon as WSA's ID-shield 'protects' Chrome. Support claims nothing is wrong with anything on Webroot's end. Bitdefender is the most probable root of the problem.
Support recommends me to either set Chrome to "Allow" (leaving browser without protection) or uninstall Bitdefender.
View originalUninstalled applications
Re-installed applications
Whitelisted files in cloud
Inspected logs, registry files and settings
Nothing fixed the problem. Chrome still freezes as soon as WSA's ID-shield 'protects' Chrome. Support claims nothing is wrong with anything on Webroot's end. Bitdefender is the most probable root of the problem.
Support recommends me to either set Chrome to "Allow" (leaving browser without protection) or uninstall Bitdefender.
Show first post
+62No No Not McAfee....that program controls EVERYTHING ..talk about crawling.....;(
@DavidP1970 wrote:Nope...on my system it was an absolute dog...everything clagged up...could not believe it. Uninstallled it, reinstalled it...no difference. It goes like that sometimes.
It can't be all that bad.... I bet the slowdown from McAfee would be far worse :)@ wrote:
Hear, hear...the last time I tried BitDefender it slowed my system down to a crawl...yuk!
Maybe McAfee should have jumped on the name "Webcrawler" while they could!@ wrote:
No No Not McAfee....that program controls EVERYTHING ..talk about crawling.....;(
Sorry, getting WAY off topic here, but I had to say it!
1 person likes this
+13It's great you got the person to keep WSA and dump Bitdefender.I didn't have a bad experince with Bitdefender per se,but yes,it doesn't coexist well with other security software.It's a bit heavier than a few other suites,but WSA is all you honestly need.If the person insists using something else with WSA,from my experience,doing installs on windows 7 and 8.1,i can say it works wonderfully with ESET,Norton,and KIS.I always set up exceptions when doing installs to play it safe,but i haven't experienced any issues with those 3.
WSA 9.0.29.62,Macrium Reflect Paid, Diskeeper 18,AMD Ryzen 7 3700X - 32GB 3000mhz Memory - AMD Radeon RX 5700 XT - 2TB HDD + 1 TB Samsung M.2 970 EVO SSD
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I notice both of these links are two years old.
How about Bitdefender + WSA as of June 2014, for both (updated) products trying to be run together, say, in Windows 8.1?
Also:
1. Would installing one before the other make a difference?
2. Any known issues to keep me from even thinking about purchasing/installing Bitdefender with current WSA?
3. Configuration tips, if they do now work well side-by-side (e.g., Win 8.1/64-bit)
[Snipped, as I didn't seem to read the forum FAQ! /sorry]
Thank you for any help and your patience!
How about Bitdefender + WSA as of June 2014, for both (updated) products trying to be run together, say, in Windows 8.1?
Also:
1. Would installing one before the other make a difference?
2. Any known issues to keep me from even thinking about purchasing/installing Bitdefender with current WSA?
3. Configuration tips, if they do now work well side-by-side (e.g., Win 8.1/64-bit)
[Snipped, as I didn't seem to read the forum FAQ! /sorry]
Thank you for any help and your patience!
Hi USMC_I35
Welcome to the Community Forums.
Whilst WSA is designed to be compatible with all other major IS/AV apps in the case of BitDefender there is still an issue being reported and none of the options you have mentioned can guarantee to resolve it. The whole thing is with Product Development and no one here knows how this will end up.
In terms of Kaspersky vs BitDefender...this is a Webroot forum and as such our Guidelines do not permit discussions of other security apps...so please amend you post to either remove reference to the specific comparison or in some way rewrite it within Guidelines.
Many thanks in anticipation.
Regards
Baldrick
Welcome to the Community Forums.
Whilst WSA is designed to be compatible with all other major IS/AV apps in the case of BitDefender there is still an issue being reported and none of the options you have mentioned can guarantee to resolve it. The whole thing is with Product Development and no one here knows how this will end up.
In terms of Kaspersky vs BitDefender...this is a Webroot forum and as such our Guidelines do not permit discussions of other security apps...so please amend you post to either remove reference to the specific comparison or in some way rewrite it within Guidelines.
Many thanks in anticipation.
Regards
Baldrick
I was also using Win 8.1 x64 when I tried them together for a friend/relative. Here's answers:@ wrote:
I notice both of these links are two years old.
How about Bitdefender + WSA as of June 2014, for both (updated) products trying to be run together, say, in Windows 8.1?
Also:
1. Would installing one before the other make a difference?
2. Any known issues to keep me from even thinking about purchasing/installing Bitdefender with current WSA?
3. Configuration tips, if they do now work well side-by-side (e.g., Win 8.1/64-bit)
[Snipped, as I didn't seem to read the forum FAQ! /sorry]
Thank you for any help and your patience!
1) No. Also, you have to install WSA afterwards since Bitdefender installation will detect WSA being installed already. BD-installation will warn for compatibility problems and offer you to uninstall WSA.
2) Yes, don't expect the Identity Shield in WSA to work properly when having Bitdefender installed. Everything else works fine according to my experience.
3) Yes, WSA worked perfectly for me with Bitdefender if I only used Internet Explorer 11. Identity Shield was fully functional and Internet Explorer worked flawlessly. However, Chrome would'nt start at all. If you want to use Chrome with WSA/Bitdefender at the same time, you have to set WSA's ID-shield to "Allow" the Chrome.exe process. It will then run just fine but you'll have no ID-protection from WSA.
+1this problem is not exist with bitdefender 2015 and wsa 8.0.4.84 i run them together without any problem in chrome(it's in protected mode)
1 person likes this
+5Are you using Webroot and Bitdefender at the same time? Using both softwares at the same time causes conflicts. Switch to Webroot or Bitdefender. Run one antivirus at a time. If you would like to compare both of them, you can look at these factors: AV lab tests results, system performance and malware protection.
Sierra123 wrote:
Are you using Webroot and Bitdefender at the same time? Using both softwares at the same time causes conflicts. Switch to Webroot or Bitdefender. Run one antivirus at a time. If you would like to compare both of them, you can look at these factors: AV lab tests results, system performance and malware protection.
You do realize that your are responding to a thread that is 5 years old since the last post?
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