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cant connect my VPN no matter what I do

R
Fresh Face
  • rond
  • Fresh Face
  • 1 reply

Please help!

    4 replies

    R
    Fresh Face
    • rond
    • Author
    • Fresh Face
    • 1 reply
    • May 17, 2020

    should put the fix here for everyone - i’m sure its always the same

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • 8901 replies
    • May 17, 2020

    Hello @rond 

     

    The only thing you can do is Submit a Support Ticket and they will sort it out for you. I will ping @pstonethompson to see if he can do anything on the backend.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    Ssherjj
    AStewart
    2 people like this
    • Ssherjj
      Ssherjj
    • AStewart
      AStewart
    P
    Forum|alt.badge.img+17

    @rond I think this particular problem is specific to you - I have asked a colleague to check your app subscription status is in sync with our systems.

    TripleHelix
    1 person likes this
    • TripleHelix
      TripleHelix
    M
    New Member
    rond wrote:

    Please help!

    “No matter what i do”, Could you list what you have tried already? Because the first thing I do when i cannot connect to my VPN is restart my laptop. That is an instant fix because, in laymen terms, i have the firewall enabled with specific permissions and when i go against those permissions i have to troubleshoot. 

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