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Mac OS X - CloudStorage folder - Scanning slows to 1-5 files per second...

  • December 24, 2024
  • 3 replies
  • 67 views

So I always remembered Secure Anywhere being fast. I haven’t payed attention to it in a long time as far as scanning time goes. I just renewed my subscription and went through the settings again. I was noticing over the past few days that there was no last scan info. Then I see the program isn’t finishing a scan even after 9 hours. From what I can see it is slowing down in the user/library/CloudStorage folder. I have put the folder in the “Ignore” but it still seems to scan it. I tried to save and look at a log file but when I look at the timestamp it’s not listing the CloudStorage folder. I know its scanning the Dropbox folder as I can see the files while it’s scanning and they are only located there. Another odd thing is 95% of my dropbox is offline. Any thoughts appreciated…

Mac OSX Sequoia 15.2
Webroot Version 9.6.4.85: 1729

 

Best answer by ProTruckDriver

Hello ​@ChongLi67 

Please get in contact with Webroot Support to solve this problem. It’s the Holiday Season so it may take a little longer for Support to respond.

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

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3 replies

ProTruckDriver
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  • December 24, 2024

Hello ​@ChongLi67 

Please get in contact with Webroot Support to solve this problem. It’s the Holiday Season so it may take a little longer for Support to respond.

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.


  • New Voice
  • 35 replies
  • January 22, 2025

Webroot on MacOS is basically an abandoned product and supposedly some of the main developers or product managers for that OS have left the company. It’s completely bugged and lackly severly in security features even on the beta releases.


Ok, thank you. I will keep it in mind.