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MacOs Catalina 10.15.6 Webroot Install cant complete


Webroot stopped working with my upgrade to Catalina.  I have since removed Webroot and downloaded the latest version.  When I try to install ti starts Webroot, I choose open.  The only thing that happens is a Webroot Icon appears in the applications line at the bottom of the screen.  It stops right there and no other screens are available.  what do I need to do to get Webroot installed again?

Best answer by ProTruckDriver

Hello @wjwade2 , Welcome to the Webroot Community Forum.

Since you have already installed the latest version of Webroot for Mac and it isn’t working right, please contact Webroot Support.

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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6 replies

ProTruckDriver
Moderator

Hello @wjwade2 , Welcome to the Webroot Community Forum.

Since you have already installed the latest version of Webroot for Mac and it isn’t working right, please contact Webroot Support.

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.


  • New Member
  • 2 replies
  • August 14, 2020

Same problem.  Still waiting for a reply from support five days later.


ProTruckDriver
Moderator
mococatx wrote:

Same problem.  Still waiting for a reply from support five days later.


Hello @mococatx Support should have answered by now. Let me ping @khumphrey to see where your Support Ticket is.

 

Dave


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  • Retired Webrooter
  • 802 replies
  • August 17, 2020

If anyone has been waiting on a support ticket and hasn't seen a response, please private message me with the e-mail attached to your Webroot account.

 

Thank you!


  • Fresh Face
  • 1 reply
  • August 17, 2020

THJIS HAS BEEN GOPING ON WITH WEBROOT FOR MY COMPUTER (CATALINA 10.15.5 AND NOW .6) SINCE JUNE. NO HELP. NO CHANGE.

WHAT A WASTE OF MONEY


Forum|alt.badge.img+20
  • Retired Webrooter
  • 802 replies
  • August 17, 2020

@ah_kopelman ,

Have you reached out to our support team? They can be reached HERE