Secure Anywhere stopped working on my MacBook after Catalina was updated to 10.15.5. Not the first time this has happened after Catalina updates. I tried uninstalling and reinstalling to no avail. My pleas through support tickets were met with crickets. I finally said goodby to Secure Anywhere or so I thought. I bought a Norton product but when I tried to install it, it says that Webroot needs to be uninstalled. I have tried everything that I can think of including using the uninstall button on the app or by moving files to trash. Secure Anywhere is like Herpes simplex - it won’t go away! Please help.
Solved
Uninstall Secure Anywhere on Macbook Air with Catalina 10.15.5
Best answer by ProTruckDriver
Hello
Sorry you’re having problems uninstalling Webroot. In order to have a Complete Uninstall of Webroot, Webroot Support needs to do Sudo Commands by remote to your computer. Support WILL NOT give you the Sudo Commands. Please contact Support by Phone to get this done.
Here are the files left behind that need to be Sudo off:
ONLY USE WEBROOT’S SUDO COMMANDS.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
This topic has been closed for comments
Hello
Sorry you’re having problems uninstalling Webroot. In order to have a Complete Uninstall of Webroot, Webroot Support needs to do Sudo Commands by remote to your computer. Support WILL NOT give you the Sudo Commands. Please contact Support by Phone to get this done.
Here are the files left behind that need to be Sudo off:
ONLY USE WEBROOT’S SUDO COMMANDS.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. "An Apple a Day, Keeps Microsoft Away."
Thanks for your response Dave. I have opened support tickets and there has been no response. So now, I will be tethered to a phone for an unknown period of time waiting to get this done. It seems that Webroot would be more responsive.
I hear you 
Not making any excuses for Webroot but what’s not helping also is the COVID 19. Because of this most or all of the Webroot Employees are working from home. This virus has put the screws to almost every business. 
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. "An Apple a Day, Keeps Microsoft Away."
1 person likes this
+63ProTruckDriver wrote:
I hear you
Not making any excuses for Webroot but what’s not helping also is the COVID 19. Because of this most or all of the Webroot Employees are working from home. This virus has put the screws to almost every business.
I agree buddy!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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