I have WEBROOT Internet Security Complete on my pc and WEBROOT Mobile Security on my android phone and tablet. I just got a new keycode today (my subscription actually expired yesterday) and was able to update on my pc. Despite searching I cannot see how to do it on the android products. The app on both the tablet and phone says I’m protected but there isn’t any way that I can see to get to my account to update the keycode. Do I have to uninstall and reinstall the app on those products?
Solved
Updating Key Code on Android phone and tablet
Best answer by TripleHelix
Hello
Yes uninstall and reinstall from Google Play it is an odd way or contact Webroot support and see what they say because this is the first time I seen this asked and I can’t find how to change the Keycode on my Android Phone?
Webroot Support:
Submit a ticket 24/7/365 it’s the best way!
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MST)
Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
+63Hello
Yes uninstall and reinstall from Google Play it is an odd way or contact Webroot support and see what they say because this is the first time I seen this asked and I can’t find how to change the Keycode on my Android Phone?
Webroot Support:
Submit a ticket 24/7/365 it’s the best way!
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MST)
Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+63Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Thank you! I uninstalled the Mobil app and reinstalled. Since I already had an account I logged in. The problem then became the app automatically found my old code and would not proceed. I called support and they removed the old key code and advised that I create a new account with my old logon info. This worked. So apparently every year uninstalling, reinstalling and creating a new account on the Mobil app is the way to go !
+63Auntyb wrote:
Thank you! I uninstalled the Mobil app and reinstalled. Since I already had an account I logged in. The problem then became the app automatically found my old code and would not proceed. I called support and they removed the old key code and advised that I create a new account with my old logon info. This worked. So apparently every year uninstalling, reinstalling and creating a new account on the Mobil app is the way to go !
Sorry to hear, you can renew every year but it’s more expensive I think and you wouldn’t need to change the keycode or make a new account. https://www.webroot.com/us/en/home/renewal
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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