Skip to main content
Customer Support Customer Support
Solved

Webroot Not Scanning After Installed

K
Fresh Face

I am trying to install Webroot antivirus on a Mac
The installation does not seem to be completing.
even though the Icon is in the Application folder but it is not launching.
during installation i did not see the window that has Scan button.
it does show up in the activity monitor but seems like not doing anything..

MAC OSX 10.14.6


I uninstalled in Safe mode a few times and reinstalled it.

Need Help.

Best answer by russell.harris

I’ve had this sometimes when the policy is set to hide the GUI app so you can’t tell it’s running apart from in activity monitor. Have you checked the web console to see if the policy is set to hide the GUI?

View original
    Did this help you find an answer to your question?

    TripleHelix
    Moderator
    Forum|alt.badge.img+63

    Hello @kntswft 

    I would recommend getting in contact with Webroot Support with this problem. When sending in a Support Ticket a copy of Webroot's log is automatically sent. They will be able to sort this problem for you.

    Webroot Support:

    Submit a ticket

    Call 1-866-612-4227

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    K
    Fresh Face
    • kntswft
    • Fresh Face
    • April 19, 2023

    Thanks!

    russell.harris
    Popular Voice
    Forum|alt.badge.img+5

    I’ve had this sometimes when the policy is set to hide the GUI app so you can’t tell it’s running apart from in activity monitor. Have you checked the web console to see if the policy is set to hide the GUI?

    "The only problem with troubleshooting is that sometimes trouble shoots back!"
    K
    1 person likes this
    • K
      kntswft
    K
    Fresh Face
    • kntswft
    • Fresh Face
    • April 19, 2023

    I’ll this out. Thank you Russel

    russell.harris
    Popular Voice
    Forum|alt.badge.img+5

    No worries. I had this yesterday in fact on 8 new MacBook Pro m2s I installed. Even if the gui is hidden, if you check your web console seats you’ll see them pop up about 15minutes or so after the agent has been activated.

    Hope it works for you otherwise contact support who are always helpful

    "The only problem with troubleshooting is that sometimes trouble shoots back!"
    ChadL
    • ChadL
    • Retired Webrooter
    • 26 replies
    • April 27, 2023

    An install on 10.14 (Mojave) will also install our Pre-Catalina (10.15) legacy agent. You might see more bugs on that version. I’d highly recommend updating to a more recent version of MacOS if at all possible. This will give you the latest versions of the MacOS product and protect you better overall.

    Team Lead / Sr. Software Engineer for MacOS Webroot SecureAnywhere. If you need some insight feel free to tag me in a post, and I'll do my best to help!
    ProTruckDriver
    Jasper_The_Rasper
    TripleHelix
    3 people like this
    • ProTruckDriver
      ProTruckDriver
    • Jasper_The_Rasper
      Jasper_The_Rasper
    • TripleHelix
      TripleHelix

    Reply


    Terms & Conditions