When I login to my user account on my Win7 Ultimate 64-bit machine, Webroot SecureAnywhere always requests UAC admin privileges with the shadow-box screen.
Is this normal? Is Webroot installed correctly?
Thanks!
Solved
Webroot SecureAnywhere Antivirus requests admin privileges on startup
Best answer by Kit
That is correct.
SecureAnywhere will prompt for Administrative priviledges in the event that it is set to run as administrator (which it should never be set to, mind you). However numerous other things can cause the same symptoms. For example, if a "PC Tuning" utility or other item disables the service, the same thing will occur.
Since there are enough different things that can cause it, getting in contact with support and running the WSALogs utility will be your best bet. If you have contacted support but have not yet run WSALogs, you will want to download it here and enter the same email address you used to contact support when you run it. It will gather system information necessary to diagnose the cause.
(edit is to include the support link)
View originalSecureAnywhere will prompt for Administrative priviledges in the event that it is set to run as administrator (which it should never be set to, mind you). However numerous other things can cause the same symptoms. For example, if a "PC Tuning" utility or other item disables the service, the same thing will occur.
Since there are enough different things that can cause it, getting in contact with support and running the WSALogs utility will be your best bet. If you have contacted support but have not yet run WSALogs, you will want to download it here and enter the same email address you used to contact support when you run it. It will gather system information necessary to diagnose the cause.
(edit is to include the support link)
Show first post
TripleHelix wrote:
Hello
You can try this as it helped these 2 users? https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/webroot-av-stopped-working-since-last-update-344929?postid=360625#post360625
Thanks,
Thank you so much @TripleHelix and other contributors, that fixed it! What a relief! All is fine again.
Cheers
+63Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
befriendlyordie wrote:
TripleHelix wrote:
Hello
You can try this as it helped these 2 users? https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/webroot-av-stopped-working-since-last-update-344929?postid=360625#post360625
Thanks,
This is the fix for me and it was easy. Thank you so much
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. "An Apple a Day, Keeps Microsoft Away."
+63ProTruckDriver wrote:
befriendlyordie wrote:
TripleHelix wrote:
Hello
You can try this as it helped these 2 users? https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/webroot-av-stopped-working-since-last-update-344929?postid=360625#post360625
Thanks,
This is the fix for me and it was easy. Thank you so much
Well I’m just passing along what
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.