Can Webroot Security Anywhere be installed on a computer in Safe Mode? Installing via CD.

Hello there!  If I may step in and add to what Baldrick has said:
 
WHile I have never done the install in Safe Mode, I think you will find that Baldrick is quite correct when he says it really wold be best to use a fresh download for the install.  Instead of Safe Mode, make sure you are in Safe Mode With Networking. WSA will not install unless the installer has an active internet connection.

How do you get to Safe Mode With Networking...click by click?  My thanks.

Hi Ron
 
Great stuff. Glad to hear that you are sorted.  Many thanks for coming back here and letting us know...it helps us to help users with the same issue in the future.
 
Regards, Baldrick

I have the cryptolocker virus on my pc (windows 7).  I have 2 backup restore points and was hoping to restore to a previous version. Thought it would be best to install webroot first in safe mode and run a scan before restoring. Does this logic make sense?  How do I load webroot in safe mode and run scan?   Is there a better approach?
 
my hopes is to: 1)load and scan in safe mode; 2) reboot and restore to previous version; 3) once restore completes, reboot in safe mode to view docs; 3) move docs from local drive to external drive.  Once completed wipe my computer to original state.
 
Appreciate any help, advise or details that could help. Thanks

Hi EO1
 
Welcome to the Community Forums.
 
There is little point in installing WSA if you are already infected, and if you are proposing to attempt to do a System Restore as doing that will effectively remove WSA.
 
The other thing I would be concerned about is a System Restore (the Microsoft function) will only roll back system changes and, as far as I know, does not affect/touch a user's personal data/files which are precisely what CryptoLocker targets.  I therefore am sorry to tell you that I believe that a System Restore might get rid of the malware but will do nothing to put your data back into a state that will allow you to access it.
 
Now, if you had your data files backed up to an offline external driveor your system imaged then you could just wipe/reformat your disk, reinstall WIndows and then transfer your data from external drive to your system.
 
As I said, I am only going on the basis of what you have advised but I believe that the System Restore points will prove useless in terms of being able to access your encrypted data...but I am hoping that some one o more learned than I will chip in and prove me to be incorrect.
 
Regards, Baldrick 

Hi EO1
 
I am confused by what you have when you say that you have "2 data backup restore points"; are these proper data backups, i.e., copies of data files or are they Microsoft System Restore Points...the difference between the two is huge & significant to what your options are going forward.
 
If they are System Restore Points a la Microsoft then they will only revert your system files to the point in time they were taken NOT your data files, as System Restore does not touch the user data only the system files, etc.
 
If they are true backups of all your data that has now been encrypted then great...you have a starting point to recover yourself, and therefore I do not understand what you are looking to do and why when you say "My #1 goal is to restore to the previous date and immediate save pictures to a new external drive.  Once pictures are recovered, I will plan to wipe/reformat the disk drive and reload software.", as surely you have them on your external drive...or am I confused?
 
If your data existing on your external backup drive and it has not itself been encrypted (you need to check this as some variants of CryptoLocker will find and encrypt data files on external drives if the drives are connected when it does its nasty little party piece.  Somehow before you do anything you need to check that the data on your external drive is unencrypted. Do you have a friend with a PC you could connect the external drive to temporarily to check that you can access the files?
 
If the data on the external drive is safe and is a back up of all your data files, and you have a copy of your WIndows CD/your keycode then I would just go ahead and format your drive and reinstall a fresh copy of Windows. And once that is installed successfully the next thing I would do is to install WSA...when you know the system is clean.
 
Hope that helps some?
 
Regards, Baldrick

Hi EO1
 
Thanks for clarifying.  Given that your 'restore points' are created by the 'windows back up and restore functionality' then, assuming that you have selected to backup all the important information on your system, and assuming that CryptoLocker was not able to find access those backups, you should be good to go in terms of (i) reformating your hard drive, (ii) reinstalling a fresh copy of Windows (make sure that you have a copy of your keycode to hand), (iii) installing WSA  (make sure that you have a copy of your keycode to hand also)...most important...;) & ( iv) restore your data from one of the the backup points that you have.
 
As far as I can tell the reformat of the drive before you install Windows again should be sufficent to eradicate all traces of CryptoLocker.
 
But if you can do check that the backup are clean before you try to recover from them just incase one has been compromised and the other has not.
 
Keep us posted on how things go for you in terms of your recovery efforts and if yo uhave any further questions.
 
Regards, Baldrick