First-time poster here, as I’m brand new to Webroot. Had been a loyal user of Norton for the past 3 years or so, until they wanted a 100% price increase to resubscribe for 2016. After a bit of homework, Webroot looked like a good alternative in terms of both cost and reviews, so I figured why not try it.
Anyway, I’ve immediately noticed one little bump in the road… Ever since beginning to use Webroot yesterday, I’ve found that the scanner function of my all-in-one printer (Canon Pixma MX892) does not work, and instead produces the following pop-up error:
“Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.
- Printer is in use or an error has occurred.
Please check and try again.
Scanner driver will be closed.
Code: 5, 156, 61”
Now, my printer will print (e.g. a Word document), so that pretty much leaves only the last possibility. And I noted that the inability to scan occurred the same day I installed Webroot, so it only seems logical to me that that must be the culprit.
Is anyone aware of what those specific codes mean? Is Webroot somehow blocking [only] my scanner function? If so, is there any way to “whitelist” the printer within Webroot?
I also noted through a Google search that someone else had success by uninstalling and reinstalling their printer. Before I go to this last step, though, which seems almost a bit extreme in case it doesn’t work, I thought I’d ask if there were any changes I could make internally to Webroot that might help.
Thanks in advance for any/all suggestions.
-Steve