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Clear threat logs
+5Is it possible to delete the threat log data so that when I save a threat log in utilities it’s empty? Or is that impossible without uninstalling the software and possibly ruining my key and having to buy a new one?
Best answer by Ssherjj
gamefan wrote:
Is it possible to delete the threat log data so that when I save a threat log in utilities it’s empty? Or is that impossible without uninstalling the software and possibly ruining my key and having to buy a new one?
Hello
Sorry for the delayed response. This must of slipped through the cracks.
I have never answered this sort of question before so my thoughts on this is you cannot delete the threat log data and save a threat log in utilities and show that it is empty.
You can uninstall/reinstall Webroot as many times as necessary as long as your subscription is active. This will not ruin your keycode or will you need to buy a new Webroot subscription by uninstalling/reinstalling Webroot.
Please follow the instructions below if you want to uninstall/reinstall Webroot.
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Hope this helps?
+62gamefan wrote:
Is it possible to delete the threat log data so that when I save a threat log in utilities it’s empty? Or is that impossible without uninstalling the software and possibly ruining my key and having to buy a new one?
Hello
Sorry for the delayed response. This must of slipped through the cracks.
I have never answered this sort of question before so my thoughts on this is you cannot delete the threat log data and save a threat log in utilities and show that it is empty.
You can uninstall/reinstall Webroot as many times as necessary as long as your subscription is active. This will not ruin your keycode or will you need to buy a new Webroot subscription by uninstalling/reinstalling Webroot.
Please follow the instructions below if you want to uninstall/reinstall Webroot.
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
+63Hi Sherry nothing to add as that's the only way to clear the Threat Log as it states here: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2
"The system prompts you for a location to save the log, gathers threat data saved since installation to a text file, and displays the file."
"The system prompts you for a location to save the log, gathers threat data saved since installation to a text file, and displays the file."
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
1 person likes this
+62Thank you Daniel! I appreciate that feedback! 😊
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
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