- I have had a Webroot account for years now, but each morning for about the last week when I start my Windows 10 PC, this popup appears telling me to “click here” to “create a NEW My Account.”
Is this (late May 2022) popup even from Webroot? If it is, why am I being asked to create an account when I already have one (sounds highly suspicious to me)? If the popup is not from Webroot, what steps should I take to eradicate the little vermin?
Thank you.
Create a NEW My Account?? Why? Is this May 2022 popup even from Webroot?
Best answer by TylerM
To everyone in this thread... ALL messages have been completely turned off as of last week. If you are still getting them, even only every once every few restarts, then it is absolutely a bug and you should uninstall and reinstall. Please let me know if you get this popup post un/re
This was never meant to be the nuisance that it was and we are very sorry for the inconvenience. The in product messaging was released with a persistence level that was not intended. It was absolutely over cumbersome and was expected only to be a “once in a while” message that you could close - that is why support recommended to ignore the messages. However, even turning this messaging to the intended level still caused frustration for many to assume that there is still an issue. As of last week, ALL in-product “my account” product messaging have been turned off. If you are still getting this pop up then you have an issue with your installation and you must uninstall/reinstall to remedy the issue.
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